Customer Care Advocate, EverCommerce

EverWell

Salary not provided

The target base compensation for this position is up to $18p/h USD in most US locations. Plus Employee Stock Purchase Program

Junior and Mid level

Remote from Canada, US

More information about location

Integrated SaaS solutions

Job no longer available

Integrated SaaS solutions

1001+ employees

HealthcareB2BInternal toolsSaaSAPIMedTech

Job no longer available

Salary not provided

The target base compensation for this position is up to $18p/h USD in most US locations. Plus Employee Stock Purchase Program

Junior and Mid level

Remote from Canada, US

More information about location

1001+ employees

HealthcareB2BInternal toolsSaaSAPIMedTech

Company mission

To transform commerce for the service economy.

Job

Company

Role

Who you are

Nothing makes you feel better than making someone’s day or solving a customer’s problem
A fast-paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people
You love to dig in on a complex issue and come up with a solution
You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers
You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful
Minimum one-year related work experience in a similar role
Some call centre or technical software experience
Must be friendly, professional, and committed to creating long-term relationships with our customers
Strong writing and phone skills
Critical thinker and a willingness to problem-solve
A team player who performs well independently
Ability to multitask, take direction and execute with precision
Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Experience using the SalonBiz software in a salon is a plus

What the job involves

We are looking for a Customer Care Advocate to focus on our SalonBiz Software
SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting
Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers
Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful
Software training for customers
Mastering the SalonBiz solution to provide customers with guidance on how to best use our product
Providing technical support, application installs specific to SalonBiz and learning Oracle SQL developer
Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Our take

Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.

The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.

In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

2% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 5 rounds)

Jan 2020

$20m

GROWTH EQUITY VC

Apr 2017

$12m

SERIES A

Total funding: $36.2m

Company benefits

Flexibility to work where/how you want – in-office, remote, or hybrid
Robust health and wellness benefits, including an annual wellness stipend
Continued investment in your professional development through Udemy
401k with company match
Flexible and generous paid time off
Employee Stock Purchase Program

Company HQ

River North Art District, Denver, CO

Leadership

Matthew Feierstein

(President & COO)

Former President at PaySimple. They were also the COO at Pronto.

Chris Alaimo

(CTO)

They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.

Eric Remer

(CEO)

Co-founded I-Behavior, Conclave Group LLC and PaySimple.

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