Staff Technical Program Manager, Mozilla
CA$115-170k
+ Generous performance-based bonus plans to all eligible employees. Salary varies depending on location
AWS
GCP
Azure
Okta
JIRA
Confluence
Active Directory
Expert level
Remote from Canada
Internet software for people, not profit
Open for applications
Internet software for people, not profit
1001+ employees
B2CEnterpriseInternal toolsPrivacySaaS
Open for applications
CA$115-170k
+ Generous performance-based bonus plans to all eligible employees. Salary varies depending on location
AWS
GCP
Azure
Okta
JIRA
Confluence
Active Directory
Expert level
Remote from Canada
1001+ employees
B2CEnterpriseInternal toolsPrivacySaaS
Company mission
To ensure the internet remains open and accessible.
Role
Who you are
- If you are passionate about security, thrive in sophisticated environments, and excel at balancing technical depth with senior leadership, we would love to hear from you
- At least 10+ years of experience in program or project management, with a minimum of 3 years focused on access management, identity management, security, IT systems, and Cloud environments
- Proven track record of successfully delivering large-scale, complex technology programs in enterprise environments
- Strong understanding of IAM concepts: identity lifecycle management, authentication/authorization protocols
- Experience with IAM platforms such as Okta, Ping Identity, ForgeRock, SailPoint, or similar tools
- Familiarity with cloud platforms (AWS, Azure, GCP) and their native IAM services
- Working knowledge of compliance frameworks
- Proficient in Agile methodologies, with the skills and compassion to guide, coach, and bring teams along
- Skilled senior leadership management, communication, and negotiation skills. Able to balance opposing priorities, interests, and timelines
- Ability to lead multiple workstreams and teams, prioritize tasks, and meet deadlines in a fast-paced, yet collaborative environment
- Outstanding leadership and interpersonal skills, with the ability to empower and mentor teams
- Excellent problem-solving abilities and a detail-oriented attitude
- High degree of integrity, ethical judgment, and professional accountability
- Commitment to our values:
- Welcoming differences
- Being relationship-minded
- Practicing responsible participation
- Having grit
What the job involves
- The role is part of the broader Mozilla Infrastructure Organization that is responsible for critical horizontal functions, namely IT Services, Enterprise & Product Security, Cloud & Data Engineering, Ecosystem Services Engineering and Infra TPM
- We enable various capabilities across one or more Mozilla entities aligned with mission & goals to build a safe & secure internet
- The Infra Organization is purpose-driven across Mozilla, and influences and shapes technical decisions with a strong privacy-centric customer mindset
- This role is part of the Infra TPM function and will be working as the primary Technical Program Manager (TPM) on our Identity and Access Management (IAM) program, The IAM program spans across Enterprise IT and Product Platform services
- The TPM will work closely with the IT, Cloud, and Security teams
- Additionally you’ll also support other Infra Org initiatives based on priorities and goals
- We are seeking an experienced Staff Technical Program Manager to lead the end-to-end planning and delivery of our Identity and Access Management initiative
- In this role, you will be responsible for driving the strategy, execution, and continuous improvement of our IAM program
- You will collaborate with cross-functional teams, including Security, Cloud & Data Engineering, and IT, to ensure robust and secure identity, authentication, authorization, and access control capabilities across the Mozilla organization
- Develop and drive the overall IAM program roadmap, aligning with our organizational goals and security standard processes
- Serve as the primary contact for IAM initiatives, ensuring clear communication of objectives, schedules, and progress to senior leadership and partners
- Continuously review industry trends, emerging technologies, and standard methodologies to enhance the IAM program
- Understand the technical requirements and needs (current and future) of Mozilla’s IAM system to identify dependencies and risks related to program delivery and represent those to senior leadership and other teams
- Partner with product & engineering managers, infrastructure teams, and security engineers to translate business requirements into technical solutions
- Coordinate cross-functional resources (people, time, and scope) to ensure timely delivery of IAM features and enhancements
- Facilitate collaboration among engineering, operations, and security teams to remove roadblocks and optimize workflows, organizing everything in Jira and Confluence
- Facilitate and where needed contribute to defining standard service arch designs, data flow call patterns, API interfaces working closely with domain specific engineering leads
- Work closely with engineering teams to document existing implementations and associated improvements
- Ability to disambiguate complex workflows and system integrations, working with engineering leads that help flesh out epic / sprint level deliverables
- Collaborate with architects and engineers to plan and design scalable and secure solutions that integrate with existing systems (e.g., Active Directory, cloud platforms, internal applications)
- Drive system integrations and migrations involving IAM tools and services, ensuring minimal disruption and maximum security
- Understand dependencies to implement controls and audits to meet security and regulatory requirements (e.g., SOX, PCI-DSS, GDPR)
- Define and develop a risk and vulnerability management framework for the IAM ecosystem, working with our security teams to implement mitigation strategies
- Ensure alignment with corporate governance and compliance standards throughout the project lifecycle
- Develop and manage project plans, budgets, and timelines for multiple workstreams within the IAM program
- Track and report on objectives, key results and golden metrics, such as system availability, and user satisfaction, all the while keeping in mind Mozilla key performance indicators
- Guide and mentor team members, fostering a high-performance culture
- Present program updates, risk assessments, and solution proposals to executive leadership and governance committees
- Advocate for IAM standard methodologies and drive consensus among diverse teams and business units
- Prepare and deliver effective presentations on complex technical topics to non-technical senior leadership
Our take
Mozilla develops a range of free and open-source software, with its most familiar product being Firefox. Operated with a mission-driven, not0for-profit ethos, Mozilla champions online privacy, open standards and user-choice.
Beyond Firefox, Mozilla has focused on privacy forward offerings such as Mozilla VPN, which allows users to browse securely without being tracked. The company has also streamlined its product portfolio to concentrate on initiatives that align closely with its core mission, ensuring resources are dedicated to improving user experiences while fostering safer, more open digital environments.
Alongside this, its impact extends into the developer and tech community, having played a pivotal role in the creation of Rust, a systems programming language celebrated for its speed and efficiency. With a loyal user base, ongoing innovation, and a clear commitment to privacy and open-source principles, Mozilla remains an influential player in the technology landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2018
$1.2m
GRANT
Jan 2005
$0.3m
ANGEL
Total funding: $3.5m
Company benefits
- Health and wellness: Mozilla covers medical, dental and vision plan premiums at 100% for U.S. and Canadian employees. Our offerings give you the options you need to manage your health — and your family’s — the way you want.
- Mental health: Mental health is as important as our physical health. That’s why Mozilla’s health benefits include therapy and coaching sessions to make sure our people have access to the care they need.
- Time away: With all of life’s demands, time away from work to disconnect and recharge is essential. In addition to country-specific holidays (12 in the U.S. and Canada), vacation and sick time start accruing right away (specifics vary by country). Everyone also takes a pause together on quarterly all-company wellness days, plus you get to celebrate the most personal holiday of all: your birthday.
- Parental leave: While Mozilla’s parental leave policies vary globally, our U.S. and Canadian-based employees can look forward to 26 weeks of paid leave for childbearing parents and 12 weeks of paid leave for non-childbearing parents.
- Financial: Mozilla is a private company, so our compensation isn’t tied to stock options or equity plans. Instead, we offer generous, performance-based bonus plans to all regular employees to underscore that we share in our success as one team. As for retirement savings for US and Canadian employees, Mozilla contributes a percentage of your eligible base salary each year to the 401(k) Plan/RRSP (regardless of whether you contribute or not), with 100% vesting.
- Learning and development: We’re big believers in learning by doing, and we also want to invest in your education and development beyond your role. Every employee is eligible for an annual professional development budget. Mozillians can put it toward technical or management training, certifications, conferences and more.
- Help when you need it: Life is full of surprises; that’s why it’s important to be prepared. Mozilla provides Life/AD&D and Short and Long Term Disability insurance (offerings may vary by locale) to ensure that you and your family will have a safety net in place should you ever need it.
- Plus a bit more: A few other benefits include a quarterly wellbeing stipend (to use on those things just for you), an employee referral bonus, internet reimbursement if you’re remote, and a budget for office essentials to make working remotely ergonomically comfortable.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Laura Chambers
(CEO)Alongside serving as the CEO at Mozilla, Laura is an Executive Fellow at Harvard Business School. Previously, she was the CEO and PResident at Willow Innovation, Director at Patelco Credit Union, and General Manager of Core Hosts & Community at Airbnb.
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