Customer Success Manager, DataGrail
$110-140k
OTE
+ Equity
Privacy compliance software
Job no longer available
Privacy compliance software
21-100 employees
Job no longer available
$110-140k
OTE
+ Equity
21-100 employees
Company mission
To empower businesses to build trust and deliver on their commitment to transparency.
Role
Who you are
- Own the End-to-End Customer Journey – From initial onboarding through ongoing success, ensure a seamless customer experience that delivers long-term value
- Lead Strategic Implementations – Manage customer onboarding projects, coordinating resources, schedules, and risks to ensure timely and successful delivery
- Drive Adoption & Value Realization – Educate customers on privacy best practices and ensure they are maximizing their use of the platform
- Build Trusted Relationships – Act as a strategic advisor to key customer stakeholders, including executives, to drive engagement and retention
- Proactively Identify and Solve Challenges – Monitor customer health, mitigate risks early, and implement tailored action plans
- Collaborate Cross-Functionally – Work with Sales, Product, and Support teams to enhance the customer experience and drive expansion opportunities
- Optimize and Scale Processes – Contribute to internal initiatives that improve customer success workflows, onboarding velocity, and overall efficiency
- Data privacy expertise: Practical experience with data privacy tools (e.g., DataGrail) and a strong understanding of data privacy regulations (e.g., GDPR, CCPA). Ability to apply this knowledge to customer use cases
- Experience in customer success, account management, and/or onboarding project management in a SaaS environment
- Practical experience with data privacy tools (e.g., DataGrail) and a strong understanding of data privacy regulations (e.g., GDPR, CCPA). Ability to apply this knowledge to customer use cases
- Strong project management and problem-solving skills, with the ability to manage multiple priorities
- Excellent communication and relationship-building skills, with experience working with executive stakeholders
- A data-driven mindset with the ability to track key metrics and drive continuous improvement
- A passion for customer success, privacy, and regulatory compliance
What the job involves
- As a Customer Success Manager at DataGrail you’ll act as a trusted advisor to DataGrail customers, empowering them to maximize the value of our platform through expert guidance, proactive support, and strategic insights
- Ensure successful product adoption, drive continuous engagement, and advocate for customer needs to inform product development
- Within 90 Days You'll:
- Product & Internal Foundations:
- Achieve full DataGrail platform mastery (features, functions, use cases)
- Shadow 10+ customer calls to understand pain points & engagement
- Successfully deliver a DataGrail platform demo
- Understand internal escalation & feedback processes
- Customer Impact & Early Value:
- Successfully onboard and train 3+ new customers, ensuring immediate value & setup
- Conduct 5+ proactive check-ins with existing accounts, identifying issues/upside
- Provide initial, direct customer feedback to the product team
- Process Contribution:
- Actively contribute to internal knowledge sharing (FAQs/solutions)
- Collaborate on identifying high-risk accounts & mitigation
- Begin identifying training/documentation improvement opportunities
- Operational Contribution:
- Contribute to DataGrail deployment & CS best practices
- Present customer-facing product roadmap to at least one customer
- Within 180 Days You'll:
- Strategic Impact & Retention:
- Increase adoption/engagement for 5+ accounts
- Identify & mitigate churn risk for 3+ accounts
- Serve as "Voice of the Customer" to influence product roadmap (structured, actionable feedback)
- Within 365 Days You'll:
- Leadership & Scalability:
- Achieve high customer satisfaction & referenceability across accounts
- Develop & deliver a training module for new Deployment Strategists
- Contribute to scalable resources (templates, playbooks) for CX & team efficiency
- Demonstrate tangible influence on product development via customer feedback
Our take
As more and more data privacy laws are passed, including General Data Protection Regulation (GDPR) in the EU, and its US equivalents such as the California Consumer Privacy Act (CCPA), the process of negotiating data collection from inter-connected sources has become an increasingly laborious task.
DataGrail helps businesses navigate and comply with data privacy regulations, allowing them to gain customer trust through transparency. Its platform automatically finds a company’s data and organizes it into a single dash which allows its customers to understand and manage its data in a compliant way.
The company is well-funded and has been focusing on developing its product with additional integrations, as well as building out its team. With significant venture capital backing and clients including New Balance, Instacart, and Salesforce, DataGrail is well set to continue its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2022
$45m
SERIES C
Apr 2022
$40m
EARLY VC
Total funding: $124.2m
Company benefits
- Work from anywhere
- Unlimited paid-time-off (+2 weeks mandatory!)
- Treat yourself with 8 scheduled “DataGrail Days” a year for personal wellness
- Annual stipend for continued career development
- Full healthcare coverage, including dental, and vision
- 401(k) plan
- Monthly hardware and remote office stipends
Company HQ
China Basin, San Francisco, CA
Leadership
Daniel Barber
(Co-Founder & CEO)Was a Management Consultant at Ishida and Vice President of Revenue at Node.io. They are on the Advisory Board for Outreach.io and Chorus.ai. Also a Contributing Writer for Forbes Technology Council.
Ignacio Zendejas
(Co-Founder & Head of Machine Learning)Started out as a Software Intern at HP, then worked as a Data Engineer at Facebook. Following that was Senior Software Engineer for Node.io and Styleseat before co-founding DataGrail.
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