Operational Technology / IT Support Working Student, Market Logic Software
Part Time
4-5 days a week in office
Insights engagement platform
Be an early applicant
Insights engagement platform
101-200 employees
Be an early applicant
4-5 days a week in office
101-200 employees
Company mission
To amplify their customer's influence throughout the consumer journey with effective touch-points in measurable digital, PR and advertising channels.
Role
Who you are
- Studying Computer Science, Information Technology, or a related discipline degree or major
- Minimum 12 months of remaining eligibility for a working student contract
- Ability to work on-site in Berlin around 90% of the time, with occasional remote work
- Strong organizational skills, attention to detail, and reliable process execution
- Basic understanding of IT support workflows (ticketing systems, SLAs, L1 troubleshooting)
- Basic troubleshooting skills for common hardware and software issues
- Clear communication skills in English (German is a plus)
- Experience in documentation management standards, employee onboarding workflow, or AI tools
- A collaborative mindset. comfortable working with multiple team members, following established processes, and asking clarifying questions
- Curious and improvement-oriented, with a habit of documenting findings, sharing knowledge, and contributing to continuous improvement
Desirable
- Hands-on experience with IT helpdesk and ITSM tools (e.g., Jira Service Management or similar)
- Familiarity with device enrollment (Intune/MDM) and asset management basics
- Experience in Microsoft 365 apps (Exchange Online, SharePoint, Teams, OneDrive) and Atlassian tools (Jira, Confluence)
What the job involves
- You will join the OT (Operational Technology) team and work closely with subject owners across asset management, device management, troubleshooting, ITSM helpdesk support, and operational IT processes
- This is a hands-on, process-driven role with clearly defined areas of responsibility and opportunities to improve skills in the OT domain
- This role offers a strong learning curve for students who want to grow into IT/OT operations, security, or systems administration roles. You will have the opportunity to:
- Work with enterprise technology and systems widely used in global companies
- Practice real-world troubleshooting and support tasks across Windows, macOS, Android, iOS devices, and cloud applications
- Gain hands-on experience in IT operations, including asset lifecycle management, compliance, ITSM best practices, and operational support processes
- Develop your technical problem-solving mindset, practice how issues are diagnosed, escalated, and resolved in a structured environment
- Learn and contribute to device compliance and security monitoring
- Contribute to AI operations and testing, gaining early exposure to emerging technologies and understanding how AI is integrated into enterprise workflows
- Maintain accurate asset and stock records: handle device registration, assignment, returns, classification, and repair
- Execute end-to-end device onboarding/offboarding tasks
- Support replacement and disposal in line with internal policies
- Contribute to internal documentation and ITSM Knowledge Base articles
- Support documentation management processes (structure, versioning, consistency)
- Assist in content review, cleanup, and continuous improvement activities
- Provide L1 (1st line) IT support: manage dashboards, track SLAs, resolve L1 requests, and assign and follow up on L2 requests with the respective subject owners
- Perform recurring office checks: readiness of meeting rooms, office printers, and other operational recurring tasks
- Participate in periodic cleanup tasks, access reviews, and device replacements
- Contribute to device compliance and security monitoring efforts
- Assist with AI testing activities (testing, feedback, documentation)
Our take
The advent of big data has opened the doors to new levels of granular insight available to corporate decision makers. However, it has also generated a lot of noise. Market Logic is attempting to create a knowledge management platform that is truly useful.
Market Logic’s approach differs from other knowledge management platforms in that insights are curated for specific roles and embedded in the processes they use, resulting in more consistent insights-driven decisions.
The technology company is now looking to accelerate its growth. Having already won dozens of major corporate customers, it is setting its sights on becoming the leading software on the market.
While the company can count on the experience of engaging enterprise customers for over a decade, it must continue to push forward its product to avoid being made irrelevant by the emerging crop of technologically advanced startups in the space, such as SimilarWeb. Moves like expanding its AI Assistant product to run market insights, as it did in 2023, are definitely steps in the right direction.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2017
$52.4m
LATE VC
May 2010
$0.2m
SEED
Total funding: $54.3m
Company benefits
- Work with one of the leading end-to-end market insights platforms
- Become part of a diverse and vibrant global environment consisting of 50+ different nationalities
- Mentoring, learning and development opportunities
- Competitive salary and 30 days of paid vacation
- Additional perks include: Flexible working conditions, ability to work remotely, German classes, regular social events, breakfast club, team lunches and fresh fruits in the office (as much as the current situation permits)
Company HQ
Charlottenburg, Berlin, Germany
Leadership
Olaf Lenzmann
(Chief Innovation & Product Officer)Prior to their current position, was CTO of the company from 2006. Before Market Logic, they were Chief Architect at VPIsystems, a major IT provider of the early 2000s.
Dirk Wolf
(CEO)Previously the Managing Director, COO and CFO at Market Logic. Before that, was a Senior Advisor at SearchMetrics and a "Navigator" at The Argonauts, and was a CFO at Telcast Media Group and earthTV.
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