Senior Director of Product Management, Salesforce
Customer Success Group
$196.8-300.2k
+ Employee stock purchasing program
World's leading CRM provider
Posted today
World's leading CRM provider
1001+ employees
Posted today
$196.8-300.2k
+ Employee stock purchasing program
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- B2B SaaS and Enterprise Software Expertise: Significant experience in B2B SaaS and B2B enterprise software implementation and business use, with a deep understanding of customer success frameworks and scalable product strategies
- Strategic, Analytical, and Collaborative Skills: Strong strategic thinker with an ability to leverage advanced data analysis and predictive modeling to drive customer engagement and product improvement. Skilled at collaborating and influencing across all levels of an organization, especially in driving alignment with executive and senior leadership
- Product Management Leadership: Minimum of 10 years of product management experience with demonstrated leadership in highly matrixed, cross-functional environments. Must have a proven track record of successfully scaling products to support hundreds of thousands of customers
- Scoring Model Expertise: Experience building or optimizing scoring models is highly desirable, with a focus on data-driven metrics that enhance customer health insights and engagement strategies
- Educational Background: Bachelor’s degree in Business, Engineering, Marketing, Data Science, or a related field; MBA or equivalent experience preferred
- If you are passionate about innovation, customer advocacy, and data-driven transformation, we’d love to have you join us in building the future of customer success
What the job involves
- As a Senior Director, Product Management, Customer Success Score, you will lead the Customer Success Score product workstreams associated with simplifying and maturing the score for our customers and stakeholders, making improvements to the underlying platform technology, and supporting the integration of new Salesforce products (M&A) into the Customer Success Score
- You will develop a sophisticated scoring framework and the required telemetry that quantifies customer health and enables proactive customer engagement, retention, and growth. This role is foundational to translating customer insights into actionable metrics and processes that enhance Salesforce’s overall Customer Success strategy
- Strategic Leadership for Score Simplification & Platform Modernization: Lead the strategic vision and execution for simplifying and maturing the Customer Success Score methodologies and driving improvements to the underlying platform technology
- Influential Collaboration: Drive the development of the Customer Success Score by effectively influencing and collaborating with leaders and stakeholder teams across the company
- Customer Insights and Data-Driven Decision Making: Champion data-informed decisions by leveraging insights from customer feedback, product usage, support interactions, and industry benchmarks
- M&A Integration Leadership: Lead Customer Success Score roadmap initiatives tied to Mergers & Acquisitions, developing new signals and scoring for each acquired product and defining their on-ramp approach
- Advocate for Customer Value Realization: Act as a voice of the customer by sharing actionable insights and championing customer needs at Salesforce’s executive level
- As the Senior Director of Product Management, Customer Success Score, you will have a significant impact on Salesforce’s commitment to delivering value and success to its customers. This role offers the opportunity to shape and drive strategic initiatives that define Salesforce’s customer experience
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 391 more jobs at Salesforce