Senior Technical Writer, Totara Learning
12 Month FTC
L&D software provider
Be an early applicant
L&D software provider
201-500 employees
Be an early applicant
201-500 employees
Company mission
To empower people to be productive, motivated, and to do their best work, leveraging its talent development software to support better learning, engagement, and performance in the workplace.
Role
Who you are
- Excellent technical writing skills
- Able to acquire subject knowledge through reading existing documentation and specifications, confirmation via product usage and communication with the R&D team
- Able to quickly grasp complex technical concepts and describe them in easy to understand terms
- Able to use and configure documentation tools (currently Document360)
- Knowledge of learning technology sector and common use cases
- Experience with CSS
- Knowledge of Google Analytics
- Able to plan and execute a project to agreed deadlines
- Clear and proactive communication style
- Stakeholder management
- Supplier management
- Site administration skills of Help site
What the job involves
- The Senior Technical Writer takes ownership of the Totara Help site, ensuring that all Totara products are documented accurately and to a high standard
- Sitting as part of the wider Totara Community team, the Senior Technical Writer enables Totara Partners and customers to achieve their goals using their Totara products, contributing to customer success and retention
- This hybrid role is based in San Francisco
- Establishes standards for technical writing at Totara and maintains those standards across all written content
- Writes accurate and high-quality end user Help content to deadlines set by Product release cycle
- Provides QA of other written content, including but not limited to developer documentation, API documentation, release notes, change logs, Academy course materials, Marketing materials
- Manages external suppliers involved in the delivery of Help documentation, currently Document360 (documentation platform) and Transperfect (translations provider)
- Identifies appropriate tools to support and streamline documentation work
- Provides inputs to annual budgets for Help documentation
- Works to continuously improve the quality and user experience of Totara Help documentation
- Has ownership of the Totara.Help site, including monitoring site usage, site administration tasks, user management, etc
- Works collaboratively across the organisation to obtain an in-depth understanding of our products and define documentation requirements
- Works to agreed deadlines
- Creates screenshots, screencasts, diagrams and other visual media (with support from a Visual Designer) to complement written documentation
- Provide proactive feedback to Product team on product improvements and new features
- Project manages documentation projects (including translation), using agreed project management tools (JIRA, Monday)
- Monitor Help usage and make data-driven decisions about priority improvements using Document360 and GA4
- Mentors Junior Technical Writers (not currently required but may be in future)
- Represents Help documentation in wider internal projects (for example, the rollout of new products, in-product help)
Salary benchmarks
Our take
Managing the upskilling processes, engagement levels, and performance insights of employees is essential to successfully scale a workforce, with various platforms existing to tackle each individual problem. However, the siloed nature of these platforms makes for a convoluted process that prevents a holistic understanding of workforce management, presenting a demand for a more unified solution.
Totara Learning provides an all-in-one software platform for L&D, providing solutions for enterprises across desktop software, mobile applications, product extensions and integrations, and cloud applications. The platform is split into three interconnected toolsets - TotaraLearn for learning management and upskilling, TotaraEngage for uniting collaborative workforces, and TotaraPerform for the analysis, management, and actionable insights.
Whilst the company certainly faces competition from other workplace analytic and L&D software platforms, Totara Learning has smartly recognized the intertwined nature of education, engagement, and productivity. By unifying each of these elements into a end-to-end L&D suite, the company shows great potential to disrupt the market through a convenient, all-in-one and symbiotic workforce management suite. To date, Totara has reached around 20 million customers across 140 countries and announced a substantial investment from growth equity company Tenzing in October 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 25 days holiday allowance
- Pension contributions
- Remote working friendly
- Brighton office for collaborative work
Company values
- Collaboration - Even though we're a global team, we value working together across continents, and we believe that great ideas can come from anywhere in the organisation
- Openness - Openness is integral to the Totara Learning brand, and we maintain an open, honest communication style throughout the business
- Innovation - Innovation is at the core of our products, and we encourage creativity, finding new solutions and looking at things differently
Company HQ
North Laine, Brighton, UK
Articles
Leadership
Richard Wyles
(CEO)Experience as Project Lead for Mahara, and Director of Kineo from 2006 to 2013.
Lars Hyland
(Managing Director)Previously, Head of Consulting Services for Epic Performance Improvement Limited. Went onto become Founder and Director of Retenda Limited from 2010 to 2015.
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