Social Media Executive, Trainline
12 month fixed term contract
Europe's leading rail ticketing platform
Job no longer available
Europe's leading rail ticketing platform
1001+ employees
Job no longer available
1001+ employees
Company mission
Trainline is proud to be Europe's leading rail and coach platform - a tech company with a mission to make train travel as smooth as possible to allow travellers to make greener travel choices.
Role
Who you are
- 1-2 years experience working in social media in commercial environments, ideally in e-commerce or travel
- Understanding of the social landscape, algorithm changes and emerging platforms
- Confident working with different campaign objectives
- Strong customer centric approach
- Experience managing internal stakeholders and external agencies
- Knowledge of social listening, scheduling and reporting tools
- A passion for social media and creativity
What the job involves
- Reporting to the Social Media Manager, the Social Media Executive will support on the social media marketing activity for Trainline UK, ensuring social is a core part of our integrated marketing campaigns and a key brand channel
- Sitting within our wider Brand and Content team, you will be part of the central hub of how Trainline presents itself distinctively in every aspect – from product to personality - to customers all over the globe, exciting them based on their desires and needs during the cultural moments that matter
- As our Social Media Executive your role will involve working alongside the Social Media Manager to generate culturally relevant, fresh content for our UK social channels and our growing Foreign Travel market. Your valued ideas will be funnelled through: Great Journeys start with Trainline
- In a brand-new role, you will have the opportunity to establish yourself as a social expert and be part of the team responsible for solidifying social as a core owned media channel across our core UK market and in our Foreign Travel emerging market
- You will help to execute our existing always on social strategy, conveying our key business messages in a socially relevant way, with a key goal being to boost our follower base and engagement levels
- The Social Media Executive will support in the execution of campaigns, working with the Social Media Manager to deliver a social campaigns aligned to business and campaign goals
- You will establish a close working relationship with our in-house content team and our partner agencies to deliver the social strategy. This will include content ideation and creation, supporting in the management of agencies to deliver briefs and lead in reporting to the Social Media Manager and wider business
- The Social Media Executive will lead in building out reporting structure for the channel, demonstrating the value social can provide to the business and establishing yourself as a Trainline social expert
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
It's hyper-focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers. Its customers make 170,000 journeys a day and it sells 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets simply by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (60% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
- Work from Abroad
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Joined Trainline in 2020 as COO before becoming the CEO in 2021. Previously the Group CEO at Moonpig and Photobox and also spent over 10 years at eBay in various VP roles.
Lisa Hillier
(Chief People Officer)Previously the CPO at Gousto, The Restaurant Group, and Just Eat. They also spent over 6 years at Betfair as the Head of HR and Chief Human Resource Officer.
Mike Hyde
(Chief Technology Officer)Previously a Director of Data Science at Facebook and as a Director of Business Insights at Skype and Microsoft.
Sakshi Anand
(Chief Growth Officer)Joined Trainline in 2023 as the VP of Growth and President of UK before becoming the CGO in 2025. They are also the Founder of NeuStar Consulting.
People progressing
Gary joined in 2022 from Comparethemarket as Director of Engineering and was recently promoted to VP Engineering, reporting directly to CTO.
Joe joined in 2022 from Meta as Director of Data Science and was recently promoted to VP Data, reporting directly to CTO.
Ali joined in 2023 from Meta and was recently promoted to VP Product, reporting directly to CPO.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Gender Equality Network 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
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