Director, Product Management, Mastercard
Global SME Loyalty
$148-273k
Salary dependent on location
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
$148-273k
Salary dependent on location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- A strategic mindset with a proven track record of delivering results in a complex global environment
- Deep expertise in loyalty programs, product management, and digital user experience, while also understanding the future state of SME loyalty programs
- A keen eye for operational excellence, with a knack for troubleshooting complex issues
- Strong business acumen and the ability to communicate complex ideas with clarity and impact
- Exceptional collaboration skills and the ability to influence stakeholders at all levels
- A bachelor's degree, with an MBA preferred
What the job involves
- As the Director of Product Management for Global Small & Medium Business, in Mastercard, you'll be at the forefront of driving innovation and growth for our global loyalty platform
- Your mission? To develop and execute near and future term strategies that differentiate our Customer Value Proposition, boost customer loyalty, and drive significant growth in business card usage
- Strategic Visionary: Develop and execute a comprehensive loyalty strategy for new and existing programs, aligning with broader business objectives
- Operational Excellence: Ensure seamless execution of loyalty programs, collaborating closely with cross-functional teams to deliver flawless results
- Customer Champion: Drive customer engagement initiatives to grow our Easy Savings program, delivering exceptional value to our issuer and merchant partners
- Data-Driven Insights: Leverage data analytics to uncover valuable insights, informing strategic decisions and showcasing the impact of our loyalty programs
- Product Innovation: Lead product adoption through compelling marketing campaigns and sales enablement tools, driving growth in both B2B and B2B2C landscapes
- Global Partnerships: Foster strategic partnerships with global merchants, aggregators, and digital service providers to expand our loyalty ecosystem
- User Experience: Oversee the global user experience for SME loyalty programs across 178 markets, ensuring a seamless and enjoyable journey
- Thought Leadership: Position yourself as a subject matter expert in loyalty programs, providing valuable insights and competitive analysis
- Team Leadership: Inspire and develop a high-performing global team, fostering a culture of innovation and excellence.
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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