Customer Care Manager, Didomi
Building tools to manage data privacy
Be an early applicant
Building tools to manage data privacy
101-200 employees
Be an early applicant
101-200 employees
Company mission
To make privacy easier for everyone and an obvious choice for companies.
Role
Who you are
- 3+ year experience in a similar position
- Fluency in French and English. Another language like Spanish, Italian or German would be appreciated
- Knowledge of HTML, CSS and/or JSON (and JavaScript) is a plus
- Excellent verbal and written communication skills
- Problem solver, rigorous and empathic character
- Pedagogy and patience are part of your qualities, you know how to adapt to your interlocutors and love to help
- You like to work in dynamic environments and fast-paced teams
- Be available between 09:00 - 12:00 and 14:00 - 18:00 (Paris time)
What the job involves
- We are currently looking for a Customer Care Manager to start in May 2025 ideally
- Customer education is a strategic business function of onboarding, engaging, and retaining new and existing customers to achieve maximum value
- As Customer Care Manager, you will play a vital role as the first point of contact and the solution provider of our customers. You will be our ambassador!
- Maintain a very high level of customers satisfaction to improve retention and renewal
- Train our customers to make them product experts both in terms of compliance and platform usage in order to maximize their adoption of the product
- Interact with customers and understand their needs in order to optimize their use of our solutions
- Troubleshoot issues reported by customers by suggesting workaround and intelligent solutions to fit with our customers’ needs
- Work with the Account Management Team and provide them with all the necessary information for the follow-up
- Care and train our customers while they onboard and learn how to navigate our platform
- Work with our Account Executives to manage client expectations and ensure that you have all necessary information for a smooth transition
- Simultaneously manage the onboarding process for a portfolio of new customers
- Onboard and help our customers to deploy and implement our solutions for the first time through demo and call sessions
- Improve the quality and the time of the onboarding process to improve the Time to First Value
- Answers daily customers’ questions when they’re using the platform
- Answer in a reactive and efficient manner level 1 incoming requests by chat and/or mail (information and resolution)
- Escalate customers’ issues when necessary (to the L2 support or management)
- Closely collaborate internally with customer-facing teams and Product + Marketing teams
- Contribute to the continuous improvement of the team’s procedures : automatic emails, on-demand video training…
- Represent customers internally by communicating their feedback to our Product team especially
- Create and/or update internal and external documentation (user guide, FAQ, videos tutorials, webinars…) with our Content team
Application process
- HR Screen (15 min)
- Case study preparation at home
- Case study presentation with Hiring Manager (1h)
- Final interview with our Customer Success Director and our CRO (30min)
- Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form
Our take
With rising personal data privacy concerns among consumers globally, brands and publishers have understood the urgent need to invest in data transparency.
Established in 2017, Didomi’s CMP (consent management platform) is designed to assist companies as they collect, store, and manage users’ consent choices. Its preference center also enables businesses to offer users access to their personal data and update their preferences at any time.
The company sets itself apart by focusing entirely on consent and preference management, rather than trying to offer a whole range of solutions related to consent and preference management. This has enabled Didomi to go a lot deeper in terms of product capabilities and features compared to competitors in the space. The company has worked with enterprises including Rakuten, Orange, and Adevinta.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2021
$40m
SERIES B
Jun 2020
$5.6m
SERIES A
Total funding: $45.6m
Company benefits
- Stock options
- Join us Flexible remote policy
- Compliance Sports subsidy
- Support Home office equipment
- Laptop of your choice
- Designated Coworking space
Company HQ
Bonne-Nouvelle, Paris, France
Leadership
Jawad Stouli
(CTO)Previously VP of Engineering at MediaMath. Has previously founded and served as CTO at Tactads (acquired by MediaMath), and CitizenPlace (acquired by AssoConnect).
Raphaël Boukris
(CRO)Previously Head of Sales at Qapa (which was acquired by Adecco). An early stage angel investor in subscription based platforms.
Romain Gauthier
(CEO)Previously co-founded Tactads, and was EMEA Director of Platform Integrations and then ofActivation at MediaMath.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Didomi