Senior Customer Success Manager, Apollo

$152.2-179k

OTE

Salary range includes base salary + variable compensation. Offers equity

Docker

Kubernetes

Git

Senior and Expert level

Remote from Canada, US

More information about location

GraphQL developer platform

Be an early applicant

GraphQL developer platform

201-500 employees

B2BEnterpriseSaaSAPIData IntegrationDevOps

Be an early applicant

$152.2-179k

OTE

Salary range includes base salary + variable compensation. Offers equity

Docker

Kubernetes

Git

Senior and Expert level

Remote from Canada, US

More information about location

201-500 employees

B2BEnterpriseSaaSAPIData IntegrationDevOps

Company mission

To make application development easier, better, and accessible to more people by building open source tools and commercial services.

Job

Company

Role

Who you are

If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team
Strong technical value-selling skills with a proven ability to align solutions with customer needs
Expertise in program and delivery management to drive tangible impact
Experience in stakeholder management, ensuring alignment across technical and business teams
Understanding of API architecture principles and cloud migration best practices
Demonstrated ability to work with teams executing complex technical implementations
Background in account relationship management, storytelling, and selling success narratives
Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment
Strong proficiency in API deployment and prototype development
Ability to assess and review Build/Value management and BVA processes
Expertise in tracking health signals and managing retention strategies within customer plans
Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions
Experience acting as a product owner
Proven ability to scope, execute, and evaluate high-impact technical projects

What the job involves

Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Customer Success Manager
Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates
Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS
Own program and delivery management to drive timely and high impact customer outcomes with GraphOS
Provide guidance on API architecture best practices and cloud migration strategies
Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities
Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value

Our take

Apollo provides technology to help startups and enterprises build apps using GraphQL. It provides the data graph layer connecting modern apps to the cloud, and is the industry standard implementation for GraphQL.

Apollo claims that GraphQL wins out over competing REST APIs by offering a slicker, more bug-resistant service that does not require complex data fetching code. Certainly, the benefits of GraphQL become apparent with more complex web services or mobile applications, and this is the direction in which companies are increasingly headed as business shifts online. As such, it is unsurprising that Apollo count PayPal, New York Times, and Walmart among a roster of high-profile clients.

In recent years, Apollo has shifted online and its products are in high demand. Due to this, the company has both the resources and the strong industry reputation to continue offering it at the highest grade. Its 2022 launch of "Supergraph", a software layer designed to unify disparate data feeds and create one source for front-end developers, is a good demonstration of the company's continued dedication to innovating.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

126% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 4 rounds)

Aug 2021

$130m

SERIES D

Jun 2019

$22m

SERIES C

Total funding: $183.2m

Company benefits

Flexible working hours
Generous time off
Parental leave
Medical, Dental, Vision, Life, and Disability insurance
401(k)
Work from home opportunities
Virtual “coffee chats” and team lunches, and an AV setup specifically tailored for remote experience
Everyone-in-town weeks, where we fly all of our Apollo employees to San Francisco for an action packed week of work and play

Company HQ

SoMa, San Francisco, CA

Leadership

Geoff Schmidt

(CEO)

Co-founder & CEO of Meteor Development group and former software engineer at Asana.

Matt DeBergalis

(CTO)

Founder of ActBlue and Meteor Development group. Former Engineer at NetApp. MSc in Electrical Engineering and Computer Science at MIT.

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