Analyst, Mastercard
Business Process Improvement
Office located in Mountain View, Dublin
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
Office located in Mountain View, Dublin
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Experience supporting multiple stakeholders in an operational, project, process, or analytical role
- Strong organisational skills with a high level of attention to detail
- Ability to follow structured processes and instructions reliably
- Clear written and verbal communication skills
- Willingness to learn and develop new skills through hands on experience
- Experience collecting and organising requirements from various stakeholders
- Proficiency in Microsoft tools such as Teams, Excel, PowerPoint, and SharePoint
- Bachelor’s degree preferred or equivalent practical experience Experience supporting executive or senior leadership environments is an advantage but not required
What the job involves
- The Analyst, Business Process Improvement (Level 8) supports the effective operation of a large, multi stakeholder organisation by contributing to structured processes, team coordination, and clear communication
- This role combines business process support and management coordination, working closely with senior leaders and key team members across a team of 150+ people
- The position is suited to an individual who is highly organised, detail oriented, and motivated to develop skills in business operations and continuous improvement within an established operating environment
- Business Process & Communication Support
- Support operational processes that enable effective coordination across a team of 150+ employees
- Analyse, document, and help communicate process changes and improvements
- Maintain initiative trackers, dashboards, and status updates with a focus on efficiency and automation
- Assist with preparation of reports, presentations, and written updates
- Capture discussion points, actions, and inputs from meetings, workshops, and working sessions
- Support KPI tracking and basic performance reporting using established tools and templates
- Follow defined methodologies, standards, and ways of working Management Team Coordination
- Prepare meeting agendas, materials, and briefing documents
- Track actions, decisions, and follow ups from leadership meetings
- Coordinate meetings, calendars, and logistics for senior leaders
- Support travel coordination and expense processing activities as required
- What Success Looks Like:
- Information and actions are accurately captured and clearly communicated
- Tasks and initiatives are tracked consistently and escalated appropriately when risks arise
- Process improvements deliver incremental benefits to both the wider team and management
- Capability and confidence grow across both process support and coordination responsibilities
- This role provides exposure to senior leadership environments while building foundational capabilities in business operations, coordination, and process improvement
- You will work within established frameworks, collaborate with experienced professionals, and develop skills that support future growth in executive support, operations, or process improvement roles
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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