Customer Data Analyst, IntelePeer
$90-100k
+ Stock Options
More information about location
AI-powered communications automation
Posted today
AI-powered communications automation
201-500 employees
Posted today
$90-100k
+ Stock Options
More information about location
201-500 employees
Company mission
To enable businesses to deliver truly delightful experiences.
Role
Who you are
- Strong background in data analysis, with proven experience in reviewing data and formulating recommendations
- Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI
- Extreme curiosity and creativity drive
- Excellent analytical skills with attention to detail
- Strong problem-solving abilities and a results-driven mindset
- Excellent communication and presentation skills
- Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field
What the job involves
- Your role will interact with internal project deployment teams, development teams, executives and our clients where you will share your vision and passion for analytical curiosity, business acumen and logic
- The ideal candidate will be critical for success as we identify and develop key performance indicators, metrics and data visualizations needed to drive success with our customer base
- Identify, review and analyze customer interaction records and logs in order to create meaningful success metrics and key performance indicators
- Collaborate with internal teams such as Sales, Product Development, Project Management and Custom Development to identify and track business case metrics
- Lead continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations
- Develop and interpret weekly performance scorecards and contribute to quarterly business reviews, focusing on proactive activities and trend analysis
- Identify potential areas for application performance enhancement
- Strategize to improve self-service rates and ID & Authentication rates
- Be a major voice and proponent of a “Data First” mentality
- Utilize various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues
- Create and maintain documentation related to analytics processes and decision-making
Our take
For businesses, AI automations has the potential to make processes more efficient and hence drive higher revenue. IntelePeer knows this and delivers AI agents to manage customer communications so that its clients can reduce costs, improve the customer experience and enhance ROI.
Capable of automating an impressive 90% of customer interactions, this comprehensive coverage is what allows IntelePeer to stand out. Its solutions are powered by generative AI and are suitable across many sectors such as healthcare, finance and retail.
Recently, IntelePeer secured a huge growth investment co-led by Savant Growth LLC and VantagePoint Capital Partners. These funds will be used to support further expansion after already growing its business 100% year-over-year.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 9 rounds)
Jul 2024
$70m
LATE VC
May 2021
$110m
CONVERTIBLE
Total funding: $252.1m
Company benefits
- 401(k): Use your retirement savings to plan for the future
- Stock options: Invest as an owner in the company you work for
- Unlimited vacation: Take time off for a break, vacation, or travel
- Healthcare: Enjoy medical, dental, and vision, plus gym reimbursement
- Catered meals: Dine-in on company meals and a snack-packed kitchen
Company values
- Delight our customers
- Elect to spread positivity
- Lead with solutions that drive innovation
- Increase communication with open engagement
- Go the extra mile with passion and determination
- Have fun while learning and growing
- Time is of the essence
Company HQ
Dania Beach, FL
Articles
Leadership
Frank Fawzi
(CEO, not founder)Former CTO (Software/Integration Group) at ADC. Was also President and CEO at CommTech Corporation and a Consultant at AT&T.
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