Customer Data Analyst, IntelePeer

$90-100k

+ Stock Options

SQL

Looker

Excel

Junior, Mid and Senior level

Remote from US

More information about location

AI-powered communications automation

Job no longer available

AI-powered communications automation

201-500 employees

B2BArtificial IntelligenceSaaSAutomation

Job no longer available

$90-100k

+ Stock Options

SQL

Looker

Excel

Junior, Mid and Senior level

Remote from US

More information about location

201-500 employees

B2BArtificial IntelligenceSaaSAutomation

Company mission

To enable businesses to deliver truly delightful experiences.

Job

Company

Role

Who you are

Strong background in data analysis, with proven experience in reviewing data and formulating recommendations
Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI
Extreme curiosity and creativity drive
Excellent analytical skills with attention to detail
Strong problem-solving abilities and a results-driven mindset
Excellent communication and presentation skills
Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field

What the job involves

Your role will interact with internal project deployment teams, development teams, executives and our clients where you will share your vision and passion for analytical curiosity, business acumen and logic
The ideal candidate will be critical for success as we identify and develop key performance indicators, metrics and data visualizations needed to drive success with our customer base
Identify, review and analyze customer interaction records and logs in order to create meaningful success metrics and key performance indicators
Collaborate with internal teams such as Sales, Product Development, Project Management and Custom Development to identify and track business case metrics
Lead continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations
Develop and interpret weekly performance scorecards and contribute to quarterly business reviews, focusing on proactive activities and trend analysis
Identify potential areas for application performance enhancement
Strategize to improve self-service rates and ID & Authentication rates
Be a major voice and proponent of a “Data First” mentality
Utilize various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues
Create and maintain documentation related to analytics processes and decision-making

Our take

For businesses, AI automations has the potential to make processes more efficient and hence drive higher revenue. IntelePeer knows this and delivers AI agents to manage customer communications so that its clients can reduce costs, improve the customer experience and enhance ROI.

Capable of automating an impressive 90% of customer interactions, this comprehensive coverage is what allows IntelePeer to stand out. Its solutions are powered by generative AI and are suitable across many sectors such as healthcare, finance and retail.

Recently, IntelePeer secured a huge growth investment co-led by Savant Growth LLC and VantagePoint Capital Partners. These funds will be used to support further expansion after already growing its business 100% year-over-year.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 9 rounds)

Jul 2024

$70m

LATE VC

May 2021

$110m

CONVERTIBLE

Total funding: $252.1m

Company benefits

401(k): Use your retirement savings to plan for the future
Stock options: Invest as an owner in the company you work for
Unlimited vacation: Take time off for a break, vacation, or travel
Healthcare: Enjoy medical, dental, and vision, plus gym reimbursement
Catered meals: Dine-in on company meals and a snack-packed kitchen

Company HQ

Dania Beach, FL

Leadership

Frank Fawzi

(CEO, not founder)

Former CTO (Software/Integration Group) at ADC. Was also President and CEO at CommTech Corporation and a Consultant at AT&T.

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