Application Support Engineer, dmg media

• At least 2 years in an application support capacity
• Scripting/programming language
• Oracle/MySQL

Desirable

• We are looking for a talented Application Support Engineer to join our team to help support DMG Media by working closely with Editorial, and Commercial teams to keep the sites updated, in addition to working with other technical teams to ensure the sites remains operational 24x7
• We offer applicants the chance to work in a highly motivated environment with scope of working on new and existing projects that will help broaden their skills and experience by working with a variety of technologies, languages, applications, servers and databases
• Promptly responding to user queries via a variety of methods (tickets, E-mail, telephone)
• Investigate and analyse application support incidents through to root cause
• Co-ordination and escalation of necessary technical teams to resolve incidents and providing updates
• Working closely with in-house dev ops and development teams, alongside 3rd parties
• Ownership of release and change process
• Create and maintain documentation and diagrams
• Monitor and implement IT security policies
• Participation in the out-of-hours support rota
• Shift Pattern Rota - 4 shifts:
• Week 1 - 8am-5pm in office from Monday to Thursday with WFH on Friday
• Week 2 - 8am-5pm WFH
• Week 3 - 9-6 on call - Full week of on call work including weekend
• Week 4 - 10am-7pm late shift WFH