Customer Success Associate, Brandwatch

$60-63k

Salary applicable to NY & IL applicants only and may vary for other locations

Junior and Mid level

Boston

Chicago

New York

Digital consumer intelligence company

Open for applications

Digital consumer intelligence company

1001+ employees

B2BEnterpriseMarketingAnalyticsMarket researchBusiness Intelligence

Open for applications

$60-63k

Salary applicable to NY & IL applicants only and may vary for other locations

Junior and Mid level

Boston

Chicago

New York

1001+ employees

B2BEnterpriseMarketingAnalyticsMarket researchBusiness Intelligence

Company mission

To build a new kind of enterprise intelligence that helps marketers find smart, fast, insightful answers at scale and at speed.

Job

Company

Role

Who you are

Minimum 1 year of experience. Ideally has had a full-time job or experience alongside studies
Experience in sales, customer success, account management or customer support
Passion to develop and build a career in Customer Success
Customer-first mindset and strong relationship management skills
Strong problem-solving skills and good technical knowledge
A passion for the digital marketing landscape
Commercial acumen and comfort with working towards set targets
Solid organizational skills like project management and milestone completion
The drive to steer customers to succeed with a data-driven approach
Good communication skills

What the job involves

As a Customer Success Associate, you are focused on securing healthy long-term adoption among your assigned portfolio of customers through trainings, follow-ups and additional check-ins
You are a driven, customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to develop relationships and deliver results for our customers
Serve as the primary point of contact for the customer during and post-implementation
Develop a trusted advisor relationship with customer stakeholders to drive product and services adoption
Educate customers on how to leverage features and new releases
Understand the customer’s needs and link them to workflows in our products and/or services
Conduct periodic customer health-checks to understand behavior and proactively address inactivity and/or missed opportunities
Help strategize with the customer at key stages of the lifecycle on how to optimize their use of the product and services, ensuring ROI
Partner with internal stakeholders to align account activities with the customers’ business case and strategy
Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure successful renewals

Our take

Brandwatch's subscription-based social intelligence service boasts thousands of clients, including Unilever, Whirlpool, British Airways, Walmart and Dell.

The company has pivoted from its initial mission of improving marketers' ROI with social listening to a more ambitious one: 'building a new kind of intelligence'. The pivot comes after its merger with former main rival, Crimson Hexagon and its acquisition with PR and media software company Cision.

The company is positioning itself to help big brands to use social data, among many other types, to make deep-acting business decisions. This is opening up an even larger market for its services, with two-thirds of the Forbes 100 companies as clients.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

2% employee growth in 12 months

Glassdoor (2.9)

Company

Funding (last 2 of 7 rounds)

Oct 2015

$33m

SERIES C

May 2014

$22m

SERIES B

Total funding: $64.4m

Company benefits

Medical, dental, vision
Life & disability insurance
401(k) with company match
Laptop
PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
Casual work environment with amazing co-workers
Monthly company events/bonding
PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
Casual work environment with amazing co-workers

Company HQ

Brighton, UK

Leadership

Cali Tran

(President & CEO, not founder)

Previously worked as the company's CCO before becoming CEO. Current CEO of Cision. Former President & CBO of Centerfield, and was President & CEO of Valassis.

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