Software Engineer, Twilio

$138.7-203.9k

Salary applicable to Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington, New York, New Jersey and California applicants only

Python

GraphQL

Scala

Java

Jenkins

REST API

Mid and Senior level

Remote from US

More information about location

Cloud communications software

Open for applications

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Open for applications

$138.7-203.9k

Salary applicable to Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington, New York, New Jersey and California applicants only

Python

GraphQL

Scala

Java

Jenkins

REST API

Mid and Senior level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Strong proficiency in programming languages such as Java, or similar
Strong understanding of API development frameworks, system architecture, and frontend and backend development
Experience with distributed cloud services, microservices architecture, and cloud infrastructure
Familiarity with DevOps principles and infrastructure as code (IaC) using tools like Terraform or CloudFormation
Knowledge of API gateway technologies and message brokers (e.g., Kafka) for building scalable, event-driven systems
Experience with REST APIs or GraphQL
Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins
Solid knowledge of database management and data-driven application development
Excellent problem-solving skills and ability to work under tight deadlines
Strong communication skills and experience interacting with both technical and non-technical stakeholders in a remote work environment

Desirable

4-6 years of proven experience in Java, Python in a Production environment
Experience with high-volume e-commerce systems
Familiarity with handling large-scale data (processing and storage)
Proven ability to work collaboratively in a cross-functional team

What the job involves

Join the team as our next Software Engineer (L3) on the Commerce Contracts and Catalog Platform teams!
This position is needed to lead the development of innovative backend solutions within our Contracts and Catalog Platform teams
As a Software Engineer, you will play a crucial role in expanding our Product Catalog capabilities, enhancing our Commerce Orders fulfillment capabilities and Billing Account lifecycle orchestration, ensuring seamless sales operations and minimal business friction
You will also tackle complex billing configurations for over 305,000 active customers and handle the processing of more than 1 billion transactions daily
Design and implement scalable and robust backend services using Java, Scala, and Python
Collaborate with product managers and architects during the product discovery phase to align technical solutions with business needs
Lead the API design and architecture to improve system integration and performance
Manage cloud-based services and infrastructure to ensure high availability and fault tolerance
Optimize database interactions and data storage solutions for high throughput and efficiency
Handle the processing and analysis of over 1 billion transactions daily

Application process

Applications for this role are intended to be accepted until 25th July, 2025, but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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