Community Manager, Absolute Security
CA$96-99k
OTE
Enterprise cyber resilience
Be an early applicant
Enterprise cyber resilience
1001+ employees
Be an early applicant
CA$96-99k
OTE
1001+ employees
Company mission
To help organizations strengthen cyber resiliency.
Role
Who you are
- Our ideal candidate is a “people person” with exceptional customer service skills and has a proven ability to effectively moderate online conversations
- You’ve lived the life of a Community Manager and have first-hand knowledge of what it takes to develop a successful online community
- Ou bring experience in building, growing, and evolving a best-in-class online community
- You’re able to hit the ground running to bring our new pillar of customer success to fruition expeditiously
- You have exceptional oral and written communication skills and can rapidly develop engaging content
- You are comfortable engaging with community members, responding to inquiries, and conveying information
- You can build strong relationships across the organization to develop engaged and productive cross-functional teams
- You are highly organized, results driven, and have a demonstrated ability to lead projects
- You are a proactive thinker with excellent problem-solving and decision-making skills
- You work well under pressure and can juggle multiple priorities while keeping calm and collected in a fast-paced environment
- 3-5 years in a Marketing, Communications, or Customer Success position in a SAAS organization
- Minimum 2 years’ experience as an online Community Manager
- Degree or diploma in Communications, Marketing, Business, or another related field
- Experience using the Salesforce Experience Cloud (preferred) or similar tool
- Experience leading large scale projects that deliver measurable results
- Deep knowledge of the dynamics of online communities, including community building strategies, moderation techniques, and fostering a positive and inclusive environment
- Strong aptitude to learn new technology and software quickly
- Willingness to adapt to changing priorities, community needs, and evolving trends
- Experience managing dynamic stakeholders, both internal and external
- Bonus: Experience in the Cyber Security space
What the job involves
- We are looking for an experienced Community Manager to join our Customer Success team. The Community Manager will be responsible for launching and fostering the growth of our online community platform aimed at supporting customers of our Absolute product suite
- Lead the launch of the Absolute Community and manage its day-to-day operations
- Design a compelling user experience and engagement strategy by leveraging your knowledge of customer-facing online communities
- Plan, schedule, and prioritize the implementation of features in the community platform
- Identify, implement, and evolve innovative content creation practices and tactics that will inspire community members to generate user content, refer others to the community, and develop a vibrant and supportive peer-to-peer community ethos
- Develop and foster relationships among community members, including identifying and rallying Absolute Customer Champions for the launch of the community to ensure effective engagement
- Create and manage community initiatives, campaigns, and content calendars with the goal of scaling customer success
- Write engaging content articles, post discussions, and participate in user threads daily
- Work closely with the Customer Experience, Product, and Marketing teams to understand customer needs and their journey with the Absolute product suite
- Be the main point of contact for the community and advocate for its success across the Absolute organization
- Manage collaboration with key internal and external stakeholders
- Monitor and report on community KPIs and feedback
- Administer the community management platform
- Protect the security and privacy of Absolute and its customers
Our take
Absolute’s software is embedded within 600 million devices worldwide, its cyber resilience platform delivers endpoint-to-network access security coverage and automated compliance solutions. Working with enterprise companies, governments, educational institutions and agencies, it maintains cyber resilience for its clients through factory-embedded endpoints that enable permanent digital connection.
Absolute’s deep-level embedding differs from other cybersecurity solutions that instead act as a layer rather than root tech. Absolute’s permanently connected cyber resilience solutions allow for dynamic self-healing capabilities and it claims to be the only company offering near real-time remediation for security breaches.
This constant protection is clearly a large draw for large and complex organizations. With data breaches on the rise, near-instant self-correction is an important protective measure. Absolute’s 2023 buyout by Crosspoint Capital Partners will help to consolidate the company as a leader in cyber resilience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Exceptional benefits, and matching programs for retirement plans
- Training and career development to help you grow, personally and professionally
- Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus
- In-office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists
- Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages
- Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp
- Monthly social events and an annual retreat to bring the team together and celebrate our wins
- Work/life balance with flexible time off and Absolute-sponsored events for the whole family
Company HQ
Westlake, Seattle, WA
Articles
Leadership
Christy Wyatt
(CEO)Also a Member of the Board of Directors at Ericsson and Silicon Labs. Was on the Board for Quotient Technology Inc. and Dtex Systems.
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