Strategic Customer Success Manager, Miro
$156-195k
+ Equity package
2-5 days a week in office
Visual workspace for innovation.
Posted today
Visual workspace for innovation.
1001+ employees
Posted today
$156-195k
+ Equity package
2-5 days a week in office
1001+ employees
Company mission
To empower teams to create the next big thing.
Role
Who you are
- Proven experience of 5+ years in customer-facing roles
- A love for experimenting and trying new ideas without fear of iterating and failing
- Experience and confidence in interacting with a variety of customers at different stages in their journey
- Experience working at a SaaS environment
- You are motivated by working with customers to ensure they achieve their goals
- You’re a creative self-starter who understands customers, their use cases, and how to be a trusted partner
What the job involves
- Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team
- A Strategic Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro
- In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio
- You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts
- You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro
- Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform
- You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results
- Manage a portfolio of roughly 10-15 strategic customers
- Maximize customer retention metrics
- Become a Miro product expert and use this knowledge to effectively guide customers toward their desired outcome through scaled engagements
- Ensure product adoption by onboarding new customers and new teams
- Make sure that customers get maximum value from Miro
- Work closely with Account Managers to identify additional license opportunities
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 35 million users and is trusted by enterprises such as VMware, Zendesk and Frog. As part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company benefits
- Excellent Medical, Dental + Vision health benefits
- 401k matching + Stock options
- Free lunches + Office snacks
- Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
- Distributed team across offices globally
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrey Khusid
(CEO)Prior to Miro, they founded Vitamin Group specialising in digital technologies and multimedia projects.
Oleg Shardin
(Board Member)They have a Master's degree in Strategic Management. They founded the Vitamin Group in 2005 prior to founding Miro. Initially served as COO for Miro.
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