Customer Onboarding Manager, UVeye
$80-90k
This position is also eligible for Bonus
More information about location
Automated, AI-based inspection systems for vehicles
Be an early applicant
Automated, AI-based inspection systems for vehicles
201-500 employees
Be an early applicant
$80-90k
This position is also eligible for Bonus
More information about location
201-500 employees
Company mission
To raise the standard of vehicle inspections, to help create better mobility and safer roads.
Role
Who you are
- At least 4 years of proven experience managing the onboarding and implementation of hardware solutions for dealerships
- Experience working with dealerships, with a solid understanding of how a service lane operates
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Excellent communication and interpersonal skills to effectively liaise with clients and internal teams
- Knowledge of site preparation requirements such as networking, electrical systems, and construction is a plus
- Proficiency with project management tools (e.g., SalesForce, Monday.com, Asana, or similar) and standard office software
- Proactive and solutions-oriented with exceptional attention to detail
- Demonstrates a high level of assertiveness and persistence in their approach to making phone calls to maintain frequent outreach, ensuring follow-ups are completed promptly and efficiently
- Strong problem-solving skills and the ability to adapt to evolving client needs
- Team player with a collaborative mindset and a customer-focused approach
- Strong presentation and PowerPoint skills to communicate plans, updates, and key milestones effectively
What the job involves
- Serve as the primary point of contact for automotive dealership clients from contract signature through installation completion
- Host group calls to guide clients through site readiness requirements, including CAD review, network, electrical, and construction requirements
- Tracking of client’s open deliverables through completion using various internal tools
- Provide expertise and hands-on support to dealerships in developing internal processes tied to the successful implementation and integration of UVeye systems
- Collaborate with the Operations team to develop optimal hardware placement designs and comprehensive installation plans
- Facilitate cross-functional communication between clients, Operations, and other internal teams to ensure alignment on project goals
- Develop and manage detailed installation schedules, ensuring clear communication with all stakeholders
- Coordinate logistics and ensure all necessary resources, documentation, and approvals are in place before installation begins
- Anticipate and address potential challenges, maintaining proactive communication to keep projects on track
- Ensure a smooth transition to the Customer Success Manager (CSM) post-installation by providing all necessary documentation, project details, and client information
- Facilitate a formal handover meeting to align on client expectations, system status, and next steps for ongoing success and support
Our take
UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organizations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.
This pivot provided a real shot in the arm for UVeye, especially for its US expansion where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.
UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defense contracts makes for a very promising position indeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$41m
LATE VC
May 2023
$100m
SERIES D
Total funding: $251.8m
Company benefits
- Private gym (including yoga and meditation class)
- Spacious work space
- Huge rooftop
- Free UVeye scan for your car
- Dog friendly
Company HQ
Teaneck, NJ
Leadership
Amir Hever
(CEO & Co-Founder)Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).
Ohad Hever
(COO & Co-Founder)Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.
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