Customer Success Manager / Director, Salesforce
Agentforce
$185.5-268.9k
2-3 days a week in office
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$185.5-268.9k
2-3 days a week in office
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- This role requires deep technical and strategic knowledge of Service Cloud, Sales Cloud, Commerce Cloud, AI, and Agentforce deployments, as well as strong leadership and communication skills
- Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant)
- Minimum of 8+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience
- Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes
- Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies
- Deep understanding of Salesforce’s ecosystem, products, and best practices
- Proven track record leading efforts across large, cross-functional teams to drive customer success
- Exceptional communication, presentation, and influence skills at all organizational levels
- Experience managing escalations and resolving critical customer situations
Desirable
- Salesforce Certifications: AI Associate, AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant
- Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter)
- Passion for helping customers drive business outcomes through AI, automation, and data
- Previous experience working with enterprise customers and scaling innovation initiatives
What the job involves
- For customers who purchase a Customer Success Plan, we offer our deepest level of partnership, skilled expertise, and tools to drive agility and success
- We are seeking a Customer Success Manager (CSM) for Agentforce to serve as a named resource and strategic advisor for Salesforce's most important accounts deploying autonomous agents via Agentforce
- This role will be focused on customers in the ICE (Industrial, Consumer Goods, and Energy) Operating Unit (OU) in AMER
- Lead the orchestration of all Agentforce deliverables, outcomes, and renewals
- Serve as a strategic advisor to executives and operational leaders across IT and the business
- Help customers unlock and expand AI-powered capabilities through Agentforce, maximizing their Salesforce investment
- Champion Customer Success Plan adoption across agent use cases and lifecycle expansion
- Single Point of Accountability: Orchestrate all Agentforce and Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion
- Customer Advocacy: Forge deep relationships with executive sponsors, business, and IT leaders; proactively surface value realization and growth opportunities
- Success Strategy Execution: Launch and execute Agentforce-specific Customer Success Plans; renew and expand across customers
- Agentforce Expertise: Provide expert guidance on autonomous agent strategy, activation, optimization, and scaling
- Issue Resolution: Proactively manage risks and urgent escalations, partnering across internal Salesforce teams to swiftly resolve challenges
- Insights and Innovation: Monitor market and customer trends around autonomous agents, AI, and data cloud to inform strategic motions
- Health Monitoring: Track and communicate customer health metrics, customer success scores, and overall loyalty insights
Application process
- End Date: May 9, 2025
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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