Revenue Operations Analyst, Viz
CS Focus
$91-100k
+ Equity + Bonus
AI-powered care coordination
Open for applications
AI-powered care coordination
201-500 employees
Open for applications
$91-100k
+ Equity + Bonus
201-500 employees
Company mission
To make healthcare work faster and smarter.
Role
Who you are
- 3+ years of experience in an analytical role (sales operations, quantitative analyst, consulting, strategy, etc.) - who can easily work with data (namely Tableau, gSheets) and other systems to both provide reporting and identify patterns or solutions
- Advanced analytical skills and expertise with Excel (GSheets) required, alongside meaningful experience with Salesforce operations or administration
- A “doer” with a flexible mindset – someone who is naturally proactive, and is excited by the prospect of tackling new problems, sometimes without complete information or instructions
- Someone who is able to ‘zoom’ in and out of the business, pairing attention to granular detail with the ability to see the bigger picture
- Clinical or Healthcare Informatics experience is a plus, but not required
- Excellent written and oral communication skills required
What the job involves
- The Revenue Operations Analyst (CS Focus) is responsible for driving continuous improvement in Customer Success (CS) operations in service of customer retention and growth
- This entails designing and supporting business reviews and ROI analyses to drive value demonstration for our customers, managing and administering the CS tech stack, and synthesizing and analyzing data to glean insights to support our business
- As a part of the Revenue Operations team, the analyst will also partake in other revenue-side operational initiatives, such as top-of-funnel operations to support company growth
- The role will have a 80% focus on CS, with 20% allotted to other revenue-side initiatives
- Help design and deploy a systematic approach to value demonstration with our customers, a lynchpin of enterprise level partnership
- Own the overall performance and CS usage of the CS tech stack, partnering with cross-functional system owners and administrators (e.g., Salesforce Admin, IT, Data and Analytics) to ensure data integrity, a single and accurate source of truth within Salesforce, and to coordinate operations and processes
- Design and deploy reporting to proactively assess customer health, identify growth opportunities, and partner with the CS Team to address potential customer issues
- Collaborate cross-functionally to develop new processes and reporting tools that enable the team to work smarter
- Be the go-to, trusted pair of hands that can resolve issues, answer questions, and take on helpful tasks to turbo-charge the CS team
- Take on a variety of other revenue-related operational projects, namely with top-of-funnel operations: Lead management, conversion funnel and SDR workflows to ensure a high-velocity
- What success looks like:
- Salesforce is a reliable and actionable source of truth for all account information, for the entire organization
- The Customer Success team has the key information they need at their fingertips – from renewal information to account health and engagement, with limited confusion, bad data, or having to use multiple sources
- You deeply understand the day-to-day of CSMs, can draw up requirements on their behalf for operational improvements, and can suggest new ideas or projects that will make a difference in our overall customer operations
- You’ve built trust, rapport, and mutual understanding with key collaborators across Sales, Rev Ops, Tech Support, and Data and Analytics
- You've become a go-to resource for the CS team, providing valuable data analysis and creative solutions to complex problems
Our take
In the U.S, strokes are the third leading cause of death, killing more than 140,000 people annually. These fatality rates are partially a result of strokes being hard to diagnose, and once they occur, it is often too late.
Viz uses artificial intelligence to rapidly identify stroke victims to provide treatment faster, aiming to save lives and the financial costs associated with medical treatment. The company achieves this by using machine learning, which is trained to identify anomalies within brain scans that neuroscientists struggle to spot.
With a valuation of over $1 billion, in 2023, Viz secured capital from pharmaceutical giant Bristol-Meyers-Squibbs to develop an AI algorithm and provider workflow focused on detecting hypertrophic cardiomyopathy. This is part of Viz's objective of branching out from a focus on strokes into new healthcare territory, such as through its 2025 partnership with precision oncology company Guardant Health to combat lung cancer.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2023
$40m
GROWTH EQUITY VC
Apr 2022
$100m
SERIES D
Total funding: $291.9m
Company benefits
- Work from home opportunities
Company HQ
SoMa, San Francisco, CA
Leadership
Dr Chris Mansi
(Co-Founder & CEO)Was a Neurosurgeon for 4 years before co-founding EDUSURG, an online medical education platform for surgeons, where they also served as CEO.
David Golan
(Co-Founder)Was an algorithm developer at b-hive networks and VMware, before becoming a Teaching Assistant at Tel Aviv University. Was also a Postdoctoral Fellow at Stanford.
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