Associate Technical Support Engineer, Confluent
Data streaming platform
Job no longer available
Data streaming platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To help every organization harness data in motion so they can compete and thrive in the modern world.
Role
Who you are
- Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
- Experience in diagnosing, reproducing, and resolving customer issues
- Desire to make customers successful through direct interaction
- Two out of these three: Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
- Operational knowledge of Java applications (jstack,jmap, etc.)
- Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)
What the job involves
- Technical Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues
- In this role you’ll interact directly with our customers, hands on fixing issues and providing software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems
- Working with customers to resolve a wide range of issues with their Confluent deployments
- Contributing to process development - we’re a growing team, so we’re looking for people who want to help us grow efficiently and with a best-in-class culture
- Communicating with our core engineering team to provide real-time product feedback from the field
- Improving product documentation and authoring knowledge base articles
- Creating and reviewing product demos and internal tooling
- Working closely with the team behind Apache Kafka!
Our take
Confluent is a commercial company built on top of the open-source Apache Kafka project. Confluent and Kafka have developed a streaming data technology that processes massive amounts of information in real-time. The streaming database technology was developed at LinkedIn as a way of moving massive amounts of messages. The company decided to open-source that tech in 2011, and Confluent launched as the commercial arm in 2014.
While the base open-source component remains available for free download, it doesn’t include the additional tooling the company has built to make it easier for enterprises to use Kafka. Confluent's value add is in those additional tools, including a cloud version of the product and a marketplace for sharing extensions to the platform.
Confluent expanded strategic partnerships with Microsoft and acquired Immerok, and in 2023 expanded its cloud platform. 2024 saw further product expansions with the launch of the Confluent Migration Accelerator, all exemplifying how the company is living up to its name by rocket-boosting the benefits of Apache Kafka integration for companies.
Now, it looks like IBM is eyeing the company for acquisition and Confluent looks to be a natural fit. Long positioned as the real-time backbone behind modern application, Confluent would gain global scale and an even deeper enterprise reach under iBM, while cementing its role at the center of AI-driven architectures. For COnfluent, the deal would marka shift from fast-growing independent disruptor to foundational infrastructure player powering the next wave of enterprise AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2020
$250m
SERIES E
Jan 2019
$125m
SERIES D
Total funding: $455.9m
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Jay Kreps
(Co-Founder & CEO)Prior to co-founding Confluent in 2014, Jay spent 7 years at LinkedIn, holding various roles including Principal Engineer and Principal Staff Engineer.
Share this job
View 24 more jobs at Confluent