Customer Experience Analyst Intern, Polestar

Salary not provided

Excel

Salesforce

Power BI

New York

More information about location

3 days a week in office (Mahwah, NJ)

Electric car manufacturer

Job no longer available

Electric car manufacturer

1001+ employees

B2CRetailCarsTransportManufacturingElectric Vehicles

Job no longer available

Salary not provided

Excel

Salesforce

Power BI

New York

More information about location

3 days a week in office (Mahwah, NJ)

1001+ employees

B2CRetailCarsTransportManufacturingElectric Vehicles

Company mission

To improve the society we live in by guiding the automotive industry forward through pure, progressive, performance.

Job

Company

Role

Who you are

Current student or recent graduate in a Business Administration, Data Analytics, Marketing or related field
Detail-oriented and analytical professional with a passion for turning data into actionable insights that enhance customer experience and operational efficiency
Passion for customer experience and using data driven insights to create change
You are a self-starter and are energized by problem solving
Familiarity with Salesforce and Power BI reporting tools and data visualization tools
Experienced in automating data processes, ensuring accuracy, and implementing data-driven solutions to improve efficiency
Proficient in Microsoft Office (Work, Excel, Powerpoint)
Strong time management skills, able to prioritize competing tasks
You thrive in a fast-paced environment

What the job involves

The Customer Experience Intern will have the opportunity to perform deep dive analysis of customer interactions, service trends, and operational data to enhance the overall customer experience
You will get hands on experience working with our front-line teams by providing feedback and insights into customer inquiries, service performance, and process improvements
Through research and analysis, you will identify areas of opportunity to enhance customer interactions across our retail network
You will directly contribute to our customer experience team by improving data quality across our customer surveys, Power BI reporting, and internal retail tools
Generate, analyze, and maintain Salesforce reports to provide actionable insights for business decision-making
Analyze call center performance metrics, including call volume, wait times, customer satisfaction, and agent productivity, to identify trends and improvement opportunities
Identify enhancements in reporting processes and share feedback for automation solutions to improve accuracy and speed of case handling
Conduct deep-dive analyses to uncover sales opportunities, quality feedback, customer behaviors, and market trends across customer experience departments
Perform data cleansing, validation, and automation to ensure accuracy and consistency in call center reporting systems
Collaborate with members of our North American team to share findings and insights to drive insights across the organization

Our take

Polestar is a premium electric performance car brand based in Sweden as a joint venture between Volvo Cars and Geely Holdings. Founded in 2017, the company has cars on the road across Europe, North America and Asia.

What sets Polestar apart from other brands is its asset-light business model and a digital first, direct to consumer approach, enabling customers to browse their products and place orders online without the need for a showroom or dealership.

With the rise in electric cars as a sustainable alternative to family cars, it’s clear to see Polestar is in a great position to manage the global shift away from fossil fuels and ride out the wave into a more sustainable, greener future.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.8)

Trustpilot (2.4)

Company

Funding (1 round)

Apr 2021

$500m

GROWTH EQUITY VC

Total funding: $500m

Company benefits

Hybrid work

Company HQ

Västra Götaland, Sweden

Leadership

Thomas Ingenlath

(CEO)

Also was Chief Design Officer and still is Senior VP of Design for Volvo Car Group. Previously worked as Lead Designer for Volkswagen and Design Director for Skoda Auto.

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