Customer Support Engineer, Fivetran
Databases
+ RSU stock grants
Automated data movement platform
Job no longer available
Automated data movement platform
1001+ employees
Job no longer available
+ RSU stock grants
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- Experience: 1-5 years in customer support
- Strong experience with relational databases, including Oracle, SQL Server, MySQL, and PostgreSQL
- Expertise in database management, covering security, performance tuning, backup and recovery, and query optimization. Hands-on experience as a DBA in any relational database is a plus
- Strong knowledge of networking principles, including latency and connection troubleshooting
- Proficient in Unix and Linux operating systems
- Excellent analytical, problem-solving, and interpersonal skills
- A positive, results-driven mindset that contributes to successful outcomes
Desirable
- Certifications such as Oracle Professional Certification, Microsoft Certified: Azure Database Administrator Associate, AWS Certifications, Snowflake Certifications, or any equivalent credential demonstrating expertise in databases, cloud platforms, and data management
- Understanding of data replication technologies, methodologies, and best practices to ensure seamless data synchronization across systems
- Experience with ETL processes, data transformation, and integration tools used to streamline data movement and ensure data consistency across platforms
What the job involves
- As a Customer Support Engineer, you will play a critical role in troubleshooting complex technical issues, acting as a trusted advisor and technical champion for our customers
- You will partner closely with Engineering, Sales Engineering, and other cross-functional teams to provide valuable insights that enhance product quality and reliability
- Fivetran Support takes a collaborative and holistic approach, focusing not just on resolution but also on long-term customer success
- Take full ownership of customer cases, from troubleshooting and root cause analysis to final resolution, ensuring a seamless support experience
- Provide advanced troubleshooting and assistance to Fivetran customers and partners via multiple communication channels (web, email, and virtual meetings, etc.)
- Help customers globally in partnership with our APAC and AMER support teams
- Use Fivetran's environment, connectors, logs, and other diagnostic tools to efficiently identify and resolve incidents
- Partner with Fivetran’s Engineering and Product teams to submit bugs, address feature requests, and improve product stability
- Document solutions and insights in the knowledge base, fostering team-wide expertise and ensuring consistency in support delivery
- Collaborate with teammates on technical and strategic projects aimed at improving support processes, driving efficiency, and enhancing customer satisfaction
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
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