Staff Software Engineer, ServiceNow
Network Systems
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 5+ years of software development experience with proficiency in at least two programming languages (Python, Go, Java) including understanding of software design patterns, data structures, algorithms, and testing methodologies
- Expert-level CI/CD and Infrastructure as Code experience using GitLab CI, GitHub Actions, Jenkins, Terraform, Ansible, with hands-on deployment automation, release management, and rollback strategies
- Deep containerization expertise with Docker/Podman including multi-stage builds, security scanning, optimization, and service mesh technologies (Envoy) for microservices communication
- Solid TCP/IP networking foundation including IPv4/IPv6, DNS, HTTP/HTTPS protocols, routing protocols (BGP, OSPF), and network security concepts (firewalls, VPNs, TLS/SSL)
- Practical load balancing and network troubleshooting experience with NGINX, Envoy, F5, cloud load balancers, plus proficiency using Wireshark, curl, dig, and network debugging utilities
- Network automation and programmable infrastructure familiarity with experience integrating network components into modern DevOps workflows
- Cloud platform expertise with hands-on experience in at least one major platform (AWS, Azure, GCP) including compute, storage, networking services, cost management, and multi-environment strategies
- Comprehensive monitoring and observability skills using Prometheus, Grafana, Splunk, ELK stack for metrics collection, alerting, log aggregation, and distributed systems correlation
- Chaos engineering and reliability practices with knowledge of testing principles, change management processes, and feature flag/toggle implementations
- Experience with modern deployment patterns including progressive delivery techniques (canary deployments, blue-green, A/B testing) and cloud-native observability
What the job involves
- Build and maintain robust software systems using Python, Go or Java
- Apply deep knowledge of software design patterns, data structures, algorithms, and testing methodologies to deliver scalable, high-quality solutions
- Lead and optimize CI/CD pipelines using GitLab CI, GitHub Actions, Jenkins, and Infrastructure as Code tools like Terraform and Ansible
- Automate deployments and manage releases, including rollback strategies and progressive delivery techniques such as canary and blue-green deployments
- Design and secure containerized applications using Docker or Podman, leveraging multi-stage builds, image scanning, and service mesh technologies like Envoy
- Solve complex networking challenges across TCP/IP, DNS, HTTP/HTTPS, and routing protocols such as BGP and OSPF
- Troubleshoot and optimize network performance using tools like Wireshark, curl, dig, and manage load balancing with NGINX, Envoy, F5, and cloud-native solutions
- Integrate programmable infrastructure and network automation into modern DevOps workflows
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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