Customer Success Engineering Team Manager, HiBob
$165-200k
+ Equity
2-3 days a week in office
HR platform powering productivity, engagement, and retention.
Job no longer available
HR platform powering productivity, engagement, and retention.
1001+ employees
Job no longer available
$165-200k
+ Equity
2-3 days a week in office
1001+ employees
Company mission
To help the companies that are changing the world, change for the better themselves.
Role
Who you are
- Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent relevant experience
- 5+ years of experience leading technical teams in B2B SaaS fast-growing companies
- Experience in leading a growing CS team in an exciting and fast-paced environment
- An embedded desire for efficiency and out-of-the-box thinking
- Excellent leadership managerial skills
- Team player– Ability to work as part of the company-wide department
- Ability to ask and answer meaningful, impactful questions and turn complex concepts into actionable recommendations
- Independent, fast learner, and excited about learning new technologies
- Proactive team player who desires to impact the interfaces, product, and customer experience
- Tech-savvy, with hands-on experience in logs and development code methodologies
Desirable
- Knowledge of HR
- Experience/familiarity with the following: HTML/CSS, SQL, APIs
- Experience using tools such as Slack, Salesforce, Asana, and Zendesk
- Proactive data-driven approach - spot recurring issues within our product and find the long-term solution that will address them
- Excellent time management, prioritization, and sense of ownership skills
What the job involves
- As a Customer Success Engineering Team Manager you will be a part of our global Customer Success Engineering team
- You will oversee our Engineers team, which resolves our customers' complex integration challenges and prioritizes fixes and roadmap asks with Development and Product
- Provide best-in-class support to our customers
- Own the team roadmap, milestones, and KPIs
- Lead cross-functional initiatives and collaboration with relevant departments
- Ensure team hands-on involvement is efficient and escalate accordingly
- Build and sustain productive relationships with internal stakeholders and collaborate to improve our continuous customer experience
- Manage communication with cross-organization functions
- Promote and enforce support procedures and processes
- Create a culture of learning and development for the team to grow its skill sets and capabilities
- This role will report to the Head of Customer Success Engineering, who directly reports to the VP of Customer Success
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- We have a flexible hybrid working model
- Work from home allowance: to get your home office set up!
- 2 Social Impact days per year for volunteering
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Company values
- Bring me, win as we - It's about every Bobber showing up as their authentic self, strengthening the connections in our village, and having an exponential impact
- Build the exceptional - Everyone contributes to building the exceptional at HiBob
- We do what we say - We align our actions with our words
- Trust and empower each other - We hire smart people who have the freedom to do their jobs in the best possible way
- Interact with transparency and openness - Information is a resource to be shared, not a resource to be guarded
- Grow through what we go through - With every challenge and experience we go through, we will learn, improve and remain resilient
Company HQ
Farringdon, London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously an SVP of Technology at Kenshoo, a VP of IT Business Management at VMware, and a VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. They also spent 2 years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Albin joined HiBob in 2020 as a Business Development Manager for the Nordics. Since then they have held multiple roles and now serve as the Sales Director for Northeastern US & Canada.
Salary benchmarks
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Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
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