Associate Customer Success Manager, Bynder
Office located in Fort Point, Boston
Digital asset management platform
Be an early applicant
Digital asset management platform
501-1000 employees
Be an early applicant
Office located in Fort Point, Boston
501-1000 employees
Company mission
Bynder's mission is to inspire brands to thrive through exceptional content experiences.
Role
Who you are
- Is highly self-motivated and passionate about learning in a fast-paced environment
- Possesses excellent communication skills and has a strong propensity for organization and relationship building
- Enjoys working cross-functionally and collaborating in a team environment
- Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
- 1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
- Strong communication skills, both written and spoken
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Basic understanding of customer service principles and hybrid observability principles
- Ability to follow structured process and information entry
- The ability to work in a fast-paced dynamic environment during tremendous growth
- Excellent organizational, prioritization, and time management skills
- Experience with other DAM technologies a plus
- Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus)
What the job involves
- Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform
- As a Customer Success Associate you will be responsible for the product and partnership success of Bynder's customers at scale
- You will interact with customers regularly to drive adoption, provide awareness to all available Bynder resources, ensure on-time subscription renewals, and uncover growth opportunities
- The CSA is responsible for all aspects of client account success, including training, adoption, retention, growth and advocacy - all done at scale utilizing tool automation 1:many and 1:1 customer meetings
- The CSA is the primary point of contact for escalations and is responsible for working in tandem with a team of Account Owners, Managers, Executives, and other cross-functional teams as needed to meet customer and Bynder leadership expectation
- Work with customers to ensure adoption, retention, expansion, advocacy and overall success
- Ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value
- Strive to increase product adoption, retention and overall customer satisfaction
- Develop and execute on account / success plans
- Regularly engage customers on operational reviews to evaluate needs and direction
- Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
- Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
- Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows
Our take
With an increased demand for content that is agreeable, personalised, and brand consistent, the digital asset management industry is growing fast, and Bynder is keen to cement its place as a key player.
As a scalable SaaS solution which is recognized for its innate user experience, Bynder is aimed at brand-forward companies seeking a user friendly digital asset management (DAM) solution that they can utilise quickly. These companies increasingly deem DAM as necessary for a customised customer experience, and to free up time for wider strategic business initiatives, and so this presents a great growth opportunity for Bynder.
The company has built on its foundation of an innate user interface, as well as strong portal and swift deployment capacity, by expanding its partner ecosystem and integration capabilities. Serving over a million users across thousands of organizations, including the likes of Spotify, Puma, and Icelandair, the appeal of Bynder's solution is clear. In 2022, it was announced the company would be purchased by private equity firm THL, a move which will enable it to accelerate growth and "help even more brands deliver exceptional content experiences."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2016
$22.2m
SERIES A
Total funding: $22.2m
Company benefits
- Hybrid, remote & flexible options
- Bynder clubhouses - a safe space to create and maintain a strong sense of togetherness, foster innovation, and enjoy focus time when things get hectic at home
- Comprehensive health plans
- Unlimited holidays
- Generous parental and family leave
- Travel allowance
- Pension/401(k)
- Leadership academy
- StrengthsFinder assessment
- Access to LinkedIn Learning
- Mentorship program, as well as summer & winter school workshops
- Feedback culture, role scorecards and OKRs
Company values
- Accountability - We are honest, reliable, and efficient, but we are not perfect. If we make a mistake, we will acknowledge it and make appropriate corrections.
- Growth - At Bynder, we're dedicated to helping creative marketers grow their brands. But, it is also our mission to grow our own brand, improve our performance, and strive to become the best we can be—as individuals and as an organization—by supporting and championing one another.
- Unity - Our teams win and lose together. We all work towards the same goals, and we include all stakeholders in important conversations as we actively seek to eliminate silos.
- Innovation - Byndies are always eager to innovate. We encourage new ideas in all job fields and put a strong focus on cross-cultural and cross-functional collaboration: the insights we share allow us to continuously improve our products, services, and processes.
Company HQ
Leidseplein, Amsterdam, Netherlands
Articles
Leadership
Chris Hall
(Chairman of the Board)Previously founded Label A and co-owned i-Concept. Left his role as CEO of Bynder to become Chairman in July 2020.
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