Senior Operations Analyst, GitLab

Renewals

$84-180k

Salary based in California, Colorado, Hawaii, New Jersey, New York, Washington, DC, Illinois and Minnesota only and may vary in further locations. + Equity

Salesforce

Mid and Senior level

Remote from Canada, US

One DevOps platform

Open for applications

One DevOps platform

1001+ employees

B2BSaaSDevOps

Open for applications

$84-180k

Salary based in California, Colorado, Hawaii, New Jersey, New York, Washington, DC, Illinois and Minnesota only and may vary in further locations. + Equity

Salesforce

Mid and Senior level

Remote from Canada, US

1001+ employees

B2BSaaSDevOps

Company mission

To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.

Job

Company

Role

Who you are

3+ years of progressive Operations experience supporting Renewals preferably within an Enterprise SaaS organization
Demonstrated track record of identifying process gaps & implementing scalable and effective solutions
Ability to work independently while collaborating effectively with cross-functional teams to drive collaboration and results
Exceptional communication skills with the ability to present complex data to various stakeholders within the organization
Experience handling data reconciliation and quality improvement initiatives
Strong analytical and strategic thinking skills, with the ability to problem-solve effectively
Detail-oriented with excellent organizational and multitasking skills
Advanced knowledge of Salesforce and other enterprise SaaS tools
A commitment to company values and fostering a positive, collaborative work culture

What the job involves

As a Senior Renewal Operations Analyst on our Field Operations Team, you'll drive the renewals process through collaboration with Sales, Customer Success, and Renewals teams to meet company retention goals
Your data-driven approach, cross-functional teamwork, and system optimization skills will be essential
Own and drive the operational function of the renewals process in collaboration with sales teams to meet company objectives
Develop and optimize renewal playbooks to maximize revenue retention
Assist with complex renewal case management and subscription reconciliation
Support month-end close processes and churn exception requests
Implement and maintain renewal data quality processes and systems
Drive high CRM data quality through system solutions and end-user training
Oversee data hygiene for renewal forecasts, subscription reconciliation, and closed-lost reviews
Act as subject matter expert for renewal systems and tools
Build and maintain comprehensive reports on key metrics (renewal revenue, bookings, retention rates, customer health)
Identify opportunities for process automation and optimization to drive scalable growth
Proactively collaborate with Renewal leaders to address customer requirements and remove roadblocks
Lead initiatives with Strategy, Operations & Systems teams to champion process improvements

Our take

GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.

According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.

GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4)

Trustpilot (1.8)

Company

Funding (last 2 of 8 rounds)

Sep 2019

$268m

SERIES E

Dec 2018

$20m

SERIES D

Total funding: $434.4m

Company benefits

We offer benefits to manage your health, wealth, and well-being regardless of location
Flexibility in schedule to be there for life’s important moments
Equity compensation & Employee Stock Purchase Plan offered
Generous Paid Time Off

Company HQ

Financial District, San Francisco, CA

Leadership

Sid Sijbrandij

(CEO)

Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.

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