Head Of Engineering, Back Market
Care
+ Equity
More information about location
3+ days a week in office
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
+ Equity
More information about location
3+ days a week in office
501-1000 employees
Company mission
To restore trust and desire for refurbished devices.
Role
Who you are
- Experience and passion for growing, developing, and guiding people
- Openness to receiving and giving feedback in a safe workplace
- Interest in working in an environment where leaders support their teams to do great work, by removing impediments, finding improvements, and facilitating effective decision-making
- Enthusiasm about reaching new levels of effectiveness (and quality!)
- A background as an individual contributor and willingness to help when the team needs it
- Good verbal and written communication skills in English
- Excitement to learn about how our industry works and the impact we bring to our customers and the world
- Experience working in agile development teams with some knowledge of our following tech stack: AWS, Kubernetes, Docker, RestFul API, Python, Django, VueJs, Nuxt, Datadog, Spinnaker, Nginx, UWSGI
What the job involves
- The Care team is responsible for delivering, integrating, and maintaining software to provide customers with a seamless and best-in-class care experience.
- Three engineering managers will directly report to you, each managing a cross-functional team of 6 to 8 engineers. The main users of our software are customers, sellers, and Back Market agents
- You will collaborate across teams and business functions in the company, which is key to ensuring that operations and engineering complement each other to deliver the best experience to the customer
- The core competencies of this role include mentoring and coaching people, cultivating a collaborative team, leading delivery, production operations, and continuous improvement. As in Back Market, we lead by example, we expect the role to also be hands-on, so personal contribution is expected
- You will manage teams distributed across our Paris office, Barcelona office or fully remote
- Leading a collaborative team to deliver great software that our customers and sellers will love!
- Collaborating with the product group and other tribes to align the team with company objectives and initiatives across engineering and the wider business
- Ensuring the development of people and teams through ongoing coaching and mentoring
- Creating a team environment where team members feel like they belong and are supported to do their best work
- Establishing open communication and a culture of feedback between team members
- Working in an agile "build it and run it" environment where engineering teams build, launch, monitor and support the sections they own
- Working with the team to identify and make improvements in our processes, practices and product
- Supporting teams in increasing delivery proficiency by creating a learning environment
- Identify and mitigate our worst possible customer experiences
- Make it easy for customers to get a solution to their problems
- Enable our ~700 Back Market agents to best support our customers and sellers
- Release sellers from the burden of managing customer care. Make the sellers experience frictionless when we need them to take action
- Empower the various business units of Back Market to own their care experience and fix customer issues at the root
Application process
- * Call with Yann, Tech talent partner (40mn)
- * Leadership & Management interview with Mathieu Zeller & Chris Dupin (1h)
- * Technical interview around System design, API & Technical leadership (1h30)
- * Stakeholder interview with one of our product managers and someone from business (1h)
- * BM value interview (45 min)
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialize this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, they hope to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 16 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has raised over $1 billion in capital, which has been invested in expansion across new and current markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-4% employee growth in 12 months
Company
Company benefits
- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,
- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right)
- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become
Company HQ
19th arrondissement of Paris, Paris, IDF
Articles
Leadership
Previously Logistic Export Assistant at Devanlay Lacoste and Account manager at Neteven.
Vianney Vaute
(Chief Creative Officer)Previously Digital Strategist at Visual Link, Strategic Planner at BETC Paris and Strategist at Five by Five.
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