Lead/Principal Technical Writer, Salesforce

• 10+ years of experience in end-to-end content development, including strategic planning, writing, and editorial oversight for enablement content
• Creative problem solver who can operate independently
• Ability to write clean, concise, and effective content
• Experience with XML/DITA and Markdown/Git
• Excellent project and stakeholder management skills, with the ability to self-prioritize and drive alignment
• Ability to create process flow and database architecture diagrams
• Ability to quickly learn complex technologies
• High standards of quality, editing skills, and attention to detail
• Strong understanding of how to customize content for different personas

Desirable

• We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM
• Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way
• And we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world
• If you believe in business as the greatest platform for change and in companies doing well and doing good, you’ve come to the right place
• We're looking for an experienced writer for the Missionforce Content Experience team
• As a Trailhead Specialist, you will be a pivotal member of our team, combining expertise across content strategy, editing, and writing to deliver impactful enablement for Salesforce customers
• This role requires a deep understanding of the Trailhead content lifecycle, a passion for customer success, and the ability to drive strategic initiatives across multiple clouds
• You will play a key role in setting and upholding content quality standards, ensuring strategic alignment, and fostering collaboration to produce industry-leading enablement
• Collaborating closely with product leadership, you'll help build AI-powered content that supports mission-critical work across the U.S. Department of Defense, the Intelligence Community, Aerospace, and Allied Nations. If this excites you, come talk to us
• Independently determine content needs and create essential materials (e.g., release notes, Help articles, implementation guides) for customers and engineers
• Research, plan, draft, and validate Trailhead modules that align with the strategic vision of Missionforce
• Uphold the stringent content quality standards set by our team, collaborating closely with Strategists and the centralized Trailhead team
• Contribute to the team's leadership in the research and enablement of AI in CX Trailhead, including creating and testing specific use cases for Trailhead Academy
• Work cross-functionally with PMs, UX Designers, Engineers, Support, and Researchers to map out the customer journey, define use cases, and deliver a holistic content set