Senior Implementation Manager, venn
$120-140k
+ Stock options
~15% travel required
3 days a week in office
Social media & experience platform for neighborhoods
Open for applications
Social media & experience platform for neighborhoods
101-200 employees
Open for applications
$120-140k
+ Stock options
~15% travel required
3 days a week in office
101-200 employees
Company mission
Venn's mission is to help people create a sense of Belonging in their homes and neighborhoods.
Role
Who you are
- We value people who have a passion for creative problem solving, like tackling complex issues, enjoy working in an agile environment, and understand that clear communication is essential. Together we create solutions that put users at the center of the experience
- Proven experience (5 - 10 years) in leading and managing enterprise-level SaaS implementations
- Prop-tech, real estate technology, multi-family or startup experience preferred
- Proven success delivering projects on time and within budget
- Strong knowledge of financial planning, budgeting, forecasting, and reporting
- Independent and organized project manager with ability to handle multiple large enterprise-level projects at a time with a sense of urgency
- Creative and strategic problem-solver
- Collaborative team-player with ability to drive progress and influence cross-functional teams
- Proven ability to develop and nurture a high-performing and positive work environment
- Skilled customer-relationship manager with an ability to connect with internal and external stakeholders from technical roles to C-suite executives
- Self-motivated, disciplined go-getter
- Expert verbal and written communication
- Be an advocate for open and transparent communication
- Build partnerships and strong relationships across departments
- Actively contribute to project working sessions
- Deliver written and oral communications in an organized and structured manner
- Proficiency with Google Suite collaboration tools
- Experience using project management tracking tools, Hubspot, Netsuite, Smartsheets, Monday.com is required
What the job involves
- At Venn, our Senior Implementation Managers, facilitate and motivate at every stage in the implementation process, from tech-stack through delivery
- The Senior Implementation Manager oversees the implementation process from the beginning until the end, collaborating with all departments to successfully launch solutions for enterprise customers
- We set the groundwork, provide the tools and work collaboratively with the Sales, Customer Success, Product and other teams to launch the Venn platform for new customers
- This includes resourcing a team, setting timelines, managing various approvals (stakeholders, legal, executives, as needed), and all other steps from project budget submission, logistics, and execution until handover to the Customer Success team
- Additionally, the Senior Implementation Manager lends their expertise to identify internal process improvement areas and brings these improvement opportunities to fruition
- They collaborate with the Head of Implementation to build department strategy, goals, KPIs and create internal dashboards and reporting
- Lead and execute day-to-day implementation activities to ensure seamless execution and workflow management for cross-functional projects
- Develop and maintain project schedules that define resources, activities, and deliverables
- Conduct complex enterprise-level solution configurations and provide guidance to consultants on best practices, ensuring high-quality delivery and adherence to industry standards
- Lead client facing meetings and training sessions
- Hold teams accountable for delivering on project plans, and remove roadblocks that interfere with project success
- Manage communications, Monday boards, daily status reports, and meeting notes
- Work with other teams such as product, development, and customer success to clarify the scope and resourcing needed for projects
- Lead weekly implementation team meetings, ensuring the team is on track for daily/weekly deliverables
- Track Budget, timelines, and tasks
- Collaborate with Head of Implementation to create strategic quarterly plans and provide internal reporting on Implementation team goals and KPIs
- Identify areas of opportunity for process improvement and lead initiatives for optimize implementation methodologies and enhance efficiency
- Identify skill gaps and create personalized development plans to enhance the team's capabilities and ensure continuous improvement
Our take
In an age where we are spending more of our lives online, there are a handful of technology companies hoping to help us foster offline, local relationships. Facebook and Nextdoor are just a couple attempting to build connections between people and in turn offer services relevant to them - but Venn’s cofounders believe they can do a better job.
Where Facebook’s local offering emerges in a mess of products, and Nextdoor battles controversy and its own unfocused service, Venn has a much more precise strategy. The startup is focusing just on urban areas where there are large apartment buildings, and is forging deals with the landlords of these buildings to build links to their tenants, delivering revenue.
Moving forward, the startup has plans to expand into multiple US markets while ensuring that for every one they foster true connections between neighbors and neighborhoods. Scale can sometimes mean a loss in authenticity but as long as Venn sticks to its local roots, it should ensure millions of people in thousands of neighborhoods are happier, more connected, and more involved in their communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$10m
SERIES B
Jun 2021
$60m
SERIES B
Total funding: $110m
Company benefits
- Unlimited vacation days and 14 paid holidays
- 401k plan with a company match
- Stock options in the company
- Generous company coverage for medical, dental, and vision insurance plans
- Company-paid short-term disability insurance and life insurance
- Paid parental leave for primary and secondary caregivers
- Citibike (bike share) membership in NYC
- A focus on wellness with One Medical, Kindbody, Talkspace, Teladoc and Health Advocate memberships
- Weekly Doordash lunch budget
- Onboarding program where you're paired with an onboarding buddy to ensure your success
- Great equipment - Mac or PC laptops, in our NYC office - dual monitors, stand-up desks, and more
Company HQ
Tribeca, New York, NY
Leadership
Chen Avni
(COO & Co-Founder)Gained a Bachelor's in Psychology & Business at Reichman University before co-founding Venn in 2016.
Or Bokobza
(CEO & Co-Founder)Served in the Israeli Special Forces for 8 years until they co-founded Selina, a hospitality brand & platform with over 1000 employees.
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