Staff Product Manager, Clover Health
Member Experience
$200-230k
+ Equity + Bonus program
Healthcare technology company
Be an early applicant
Healthcare technology company
501-1000 employees
Be an early applicant
$200-230k
+ Equity + Bonus program
501-1000 employees
Company mission
To improve the quality of life of our members and physicians by reducing doctor-insurer friction and increasing visibility into the health of each patient, leading to improved care.
Role
Who you are
- You have a minimum of 8 years of product experience and a demonstrated track record of shipping complex, cross-functional programs
- You have at least 4 years of experience building highly reliable and satisfying multi-channel consumer-facing platforms
- You have recent, hands-on familiarity with AI/LLM-driven product experiences and engagement patterns; designing, shipping, or operating AI/ML-backed features that impact user engagement or workflows
- You are comfortable owning technical tradeoffs: you can talk about architecture and systems, but follow engineering design discussions, and make pragmatic decisions with engineers
- You are proficient with SQL and data analysis and have used experimentation (A/B testing) to make product decisions
What the job involves
- This is a senior individual-contributor Staff Product Manager role
- You’ll operate autonomously to set direction for a cross-functional team, and influence the broader organization by example
- You will be expected to ideate key metrics, form hypotheses and strategies, and execute to drive measurable member and business outcomes
- As a Staff PM, you will model outcome-driven product leadership and help raise the bar for product, design, engineering, analytics, and operations partners
- In this role, you will lead a team focused on member experience and trust initiatives and collaborate with engineers, analysts, security/compliance, operations teams, and our CEO and Executive Chairman
- You will improve member outcomes and business KPIs by (a) removing friction from enrollment through ongoing engagement, (b) building or integrating AI/ML-backed experiences that increase personalization and trust, (c) delivering messaging and concierge systems that surface the right information to members and care teams, and (d) modernizing identity, auth, and vendor integrations to reduce operational risk and improve quality of service and care
- Assume ultimate accountability for your team’s outcomes. Articulate a clear and compelling vision and strategy for member experience and trust, align leadership and stakeholders to that plan, define and implement rigorous metrics to assess progress, and clearly articulate impact
- Proactively identify and champion strategic initiatives that optimize member trust, activation, and retention while driving business value and operational efficiency. Make resource and investment decisions to maximize strategic impact
- Serve as the team’s subject matter expert on member engagement: deeply understand member needs, member-provider touchpoints, vendor landscapes, and regulatory constraints that affect product decisions
- Run a highly effective, outcome-driven team. Autonomously align teams around outcomes, remove or escalate blockers, launch, measure, and iterate until you drive impact. Communicate plans and progress clearly and know when to double-down vs. pivot
- With engineering counterparts, facilitate technical and architecture conversations related to web/mobile stacks, messaging/SMS gateways, identity & authentication, and API-driven integrations with internal and external systems
- Own instrumentation, experimentation, and measurement. Partner with analytics to design A/B tests, own funnel metrics, and use data to guide product tradeoffs
- Drive vendor selection, vendor management, and phased migrations off legacy systems when necessary. Balance contract, technical, and operational tradeoffs
- Build AI-forward member experiences. Partner with Engineering, Data, and AI teams to design safe, helpful, and measurable AI engagement patterns (e.g., LLM-driven concierge, personalized messaging, intelligent routing). Ensure AI features are explainable, auditable, and aligned with member trust goals
- Mentor and influence peers across product and the broader org, sharing best practices and raising product craft
- Success in this role looks like:
- You own and articulate a 3–6 month product plan for member trust initiatives that aligns to a 12-month vision and business objectives
- The member engagement systems become measurably more reliable, faster to iterate on, and more personalized — shown by higher NPS, reduced rates of bad or unproductive calls, retention, and successful outbound engagement rates
- Instrumentation and experimentation are comprehensive: funnel metrics and dashboards link product work to member outcomes and cost-of-care changes
- AI/ML-backed engagement features are live or in controlled rollout, driving measurable improvements in member satisfaction and operational efficiency while maintaining transparency and safety. Progress has been incremental, fast, and consistent
- You influence others: product decisions and operating practices you introduce are adopted across adjacent teams
Our take
Clover Health is a medical insurance company operating as a Preferred Provider Orgaization for Medicare Advantage, the Medicare plan for elderly American citizens. It aims to reduce the doctor-insurer friction to increase visibility into the health of patients.
Supported by Clover, physicians are able to focus on people rather than paperwork. It offers patient-centered analytics and a dedicated care management team, so it is able to rapidly identify potential healthcare risks and provide preventative care. This helps to provide a more sophisticated level of care than existing providers.
Over the years, Clover Health has performed well in a rapidly growing market, despite hitting profitability issues back in 2021. The company smartly focussed in on this issue, and is now expecting to reach profitability in 2026. With the growing number of elderly Americans, the market is only going to get bigger, presenting an opportunity for even bigger growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2019
$500m
SERIES E
May 2017
$130m
SERIES D
Total funding: $925m
Company benefits
- Paid parental leave and a life insurance policy
- Commuter benefit program
- 2 paid volunteer days for an organization of your choice
- 401(k) contributions
- Home office reimbursement for full-time employees
- 18 paid vacation days, 9 paid sick days, 10 company holidays, and a floating holiday
- Medical, dental, and vision plans; healthcare and dependent care FSA as well as a health and wellness benefit
Company HQ
Downtown, Nashville, TN
Leadership
Vivek Garipalli
(Founder & Executive Chair)They started out in Healthcare Investment Banking with Credit Suisse before joining the Blackstone Group. They also worked in Private Equity at J.P. Morgan, and co-founded Ensemble Health Partners and CarePoint Health System.
Aric Sharp
(CEO)Has a history of successfully leading healthcare start-up, turnaround, and transformation efforts in a variety of settings including physician practices, clinically integrated networks, large health systems, and insurance products.
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