Technical Support Engineer, Pinecone
$89-119k
Offers Equity
Vector database
Open for applications
Vector database
201-500 employees
Open for applications
$89-119k
Offers Equity
201-500 employees
Company mission
To build the search and database technology to power AI/ML applications for the next decade and beyond.
Role
Who you are
- The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making
- They should have a strong technical background, including proficiency in one or more programming languages, familiarity with fundamental search and AI concepts, and a background in working with cloud providers
- Bachelor’s degree (or equivalent experience) in computer science or a related field
- Excellent written and verbal communication skills
- Proficiency in one or more popular programming languages (Python, JavaScript, Java, Go, C, Rust, C#)
- Experience with cloud providers (AWS, Azure, GCP)
- Familiarity with concepts such as embeddings, similarity search, and RAG
- Strong customer service and problem-solving skills
- Ability to work independently in a fast-paced, team environment
- Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, or other Pinecone integrations
What the job involves
- Pinecone is seeking a Technical Success Engineer to join our team. This role will involve providing world-class customer service and technical support for our vector database and all Pinecone products
- Provide technical support to customers, including troubleshooting complex technical issues
- Manage and resolve customer inquiries in a timely and effective manner
- Identify areas of improvement for customer experience
- Ideate and implement strategies for improving and scaling support processes
- Build tools and automation to optimize our workflows
- Enhance our product literature by creating knowledge articles and improving our documentation
Our take
Vector databases arrived on the scene only a few years ago, but the technology has already helped power a new breed of search engines that are based on neural networks as opposed to keywords. Vector databases quickly became popular in the world of machine learning and AI and they will continue to play a significant role in the future development of AI technologies.
Pinecone is a vector database company that specializes in providing an efficient and scalable solution for high-performance vector search applications. The platform is designed to allow businesses and developers to build, deploy, and manage machine learning applications without the hassle of infrastructures.
Pinecone is providing customers around the globe with capabilities that have, up until recently, only been utilized by tech giants. Due to the increasing demand for efficient and scalable vector database solutions, Pinecone's 2024 "breakthrough" release is set for a promising future. It claims its release will lead to 50x cost reductions for companies, that will be able to bring state-of-the-art AI to the market at a faster rate. With the company creating a buzz for itself in 2023 off the back of significant funding and with various high profile partnerships (Robust Intelligence and Gathr) announced the following year, here's to hoping it can fulfil the expectations placed upon it.
Freddie
Company Specialist at Welcome to the Jungle
Insights
96% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2023
$100m
SERIES B
Mar 2022
$28m
SERIES A
Total funding: $138m
Company benefits
- Company stock options
- Flexible PTO
- Medical, dental & vision plans
- Paid parental leave
- Mental health resources
- Commuter benefits
- FSA & HSA
- Flexible work hours
- Hybrid in-office/remote
- Annual team retreat
- WFH Equipment Stipend
Company HQ
Civic Center, New York, NY
Leadership
Edo Liberty
(CEO)Previously worked at Yahoo and Amazon Web Services in Senior Research roles.
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