Technical Onboarding & Service Delivery Manager, DuploCloud

$120-140k

Salary applicable for candidates based in California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, and Washington, other locations may vary

AWS

Kubernetes

GCP

Terraform

Azure

Senior and Expert level

Remote from US

DevOps automation platform

Open for applications

DevOps automation platform

21-100 employees

B2BComplianceSaaSCyber SecurityDevOpsAutomation

Open for applications

$120-140k

Salary applicable for candidates based in California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, and Washington, other locations may vary

AWS

Kubernetes

GCP

Terraform

Azure

Senior and Expert level

Remote from US

21-100 employees

B2BComplianceSaaSCyber SecurityDevOpsAutomation

Company mission

To empower developers in organization to be able to build and operate their own infrastructure.

Job

Company

Role

Who you are

5+ years of experience in technical project management, onboarding, or managed cloud/DevOps services
Strong understanding of cloud platforms (AWS, Azure, GCP), DevOps practices, CI/CD pipelines, infrastructure automation, and networking
Experience driving onboarding and operational delivery in a B2B SaaS or cloud-native company
Strong organizational and communication skills, with a bias for action and accountability
Proven ability to manage multiple customers and priorities in a fast-paced environment
Experience working with high-value enterprise or mid-market customers

Desirable

Familiarity with Kubernetes, Terraform, IAM, and cloud-native monitoring/logging tools
Exposure to compliance frameworks like SOC 2, HIPAA, or PCI
Certifications like PMP, CSM, or ITIL are a plus
Background in DevOps or cloud engineering (a strong plus, but not required)

What the job involves

As a Technical Onboarding & Service Delivery Manager, you will play a critical role in DuploCloud’s Customer Success organization, owning the delivery of onboarding projects and managing ongoing managed services engagements
This role is essential in helping us meet key KPIs, including accelerating time to value (TTV) and ensuring repeatable, on-time delivery for high-ARR customers using our fee-based Managed DevOps Services
You will manage technical onboarding from contract to production and drive operational excellence in onboarding and post-onboarding service delivery
You’ll collaborate with DevOps engineers, product teams, and customer success managers to ensure a smooth and impactful experience for every customer
Lead technical onboarding for new customers, aligning project delivery with DevOps and infrastructure goals
Build project plans, manage timelines, and coordinate technical setup across cloud environments (AWS, Azure, GCP)
Support delivery of key onboarding KPIs, especially time to value and production-readiness
Act as the central point of contact for all onboarding efforts, communicating progress and risks to stakeholders
Oversee ongoing Managed DevOps services for high-ARR clients, including patching, monitoring, upgrades, and compliance support
Maintain SLA adherence and deliver repeatable, consistent value on a monthly or quarterly basis
Coordinate technical teams and resources to execute service requests, incident resolution, and proactive maintenance
Drive continuous improvement in service delivery through feedback loops and process optimization
Partner with Customer Success Managers, Support, Engineering, and Product teams to ensure a unified customer experience
Identify blockers to delivery and proactively resolve them with internal teams
Provide regular reports on delivery status, KPI tracking, and customer impact
Be part of an innovative team transforming cloud operations and compliance
Play a key role in accelerating customer outcomes and scaling managed services

Our take

DuploCloud was created in response to what its founder called a “technical inequity in the cloud development space", having discovered a lack in automation techniques while working on Microsoft Azure's cloud software. In short, it was founded to address the lack of diversity in built-for-purpose tools for the cloud infrastructure provision space.

The company's suite of products includes automated provisioning, compliance services, and integration tools for more than 500 cloud services. Working with both startups and hypergrowth companies, the aim is to help companies manage their cloud services without having to build their own automation tools or rely on impersonal cloud giants like Microsoft and AWS.

Its target market then are companies that want scalable cloud provision tools that would otherwise cost millions to build and maintain. The company is clearly on to something, as it boasts an annual recurring revenue that grew 700% between 2021 and 2023. It has also successfully raised $32 million in Series B funding, which exemplifies the demand for its market gap-bridging product.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Nov 2023

$32m

SERIES B

Feb 2022

$15m

SERIES A

Total funding: $52m

Company benefits

Remote flexible work options
Employee assistance program (EAP)
Medical, dental & vision benefits supplement
Life & supplement life and Critical illness insurance
Health Savings Account (HSA), Flexible Savings Account (FSA)

Company HQ

Trimble Business Area, San Jose, CA

Leadership

Venkat Thiruvengadam

(CEO)

Previously a Principal Engineer at Zenefits and MTS at Insieme Networks. Was also Senior Software Engineer at Microsoft and a Research Assistant at Illinois Institute of Technology.

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