Senior Growth Associate, Kalepa

• 3+ years in a client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales role
• Based in the greater New York City area
• Hustle mindset - you remove obstacles, take initiative, and find ways to get things done
• Commercially oriented, data-driven, and excited to scale a world-class SaaS product
• A natural relationship-builder who champions the voice of our clients
• Comfortable navigating ambiguity in a fast-paced startup environment
• Strong communicator with a focus on transparency and action - you value open, frank, and respectful communication

Desirable

• The Growth team at Kalepa is responsible for delivering outstanding value to our clients via Copilot, Kalepa's SaaS platform
• The team functions as both a client partner and a bridge between our clients and Kalepa's development team
• You will be expected to take ownership of and develop Kalepa’s client success function, in partnership with and reporting to the VP who leads the group
• Kalepa’s clients include some of the largest insurance carriers in the US, as well as smaller regional carriers and MGAs (Managing General Agents)
• You will be expected to ensure that Kalepa’s clients have the highest levels of satisfaction, deliver value that drives client retention and revenue expansion, and actively support the development of a world-class Growth team
• Travel to clients will be required and encouraged when practicable
• Foster and own trust-based relationships with underwriters and executives alike
• Master Kalepa's Copilot SaaS platform
• Prepare and deliver presentations to C-level executives
• Plan, execute, and lead client user training
• Leverage large datasets to analyze the impact on client KPIs
• Lead 1:1 and group user sessions to gather feedback, educate, and ensure clients are getting the utmost value from Copilot
• Coordinate with Kalepa’s Product team to support Copilot’s growth via issue identification, remediation tracking, and enhancement drafting