Customer Success Manager, Guesty
More information about location
Property management software for short-term rentals
Posted today
Property management software for short-term rentals
501-1000 employees
Posted today
More information about location
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- If you're looking for something new and exciting, are client focused and tech-savvy, this is the job for you!
- 2+ years of experience in Customer Success/Account Management in a complex SAAS software
- Strong technical acumen and deep analytical skills
- Strong Client and internal communication skills
- Eager and quick to learn new products and technologies
- Friendly, Patient, and Professional demeanor
- Ability to multitask - managing multiple accounts and priorities
- Passionate about client success
- Experience working with remote teams and clients
- Hospitality or property management industry experience - advantage
What the job involves
- Guesty is looking for an ambitious, tech-savvy, experienced Customer Success Manager to join our growing Americas team!
- The Customer Success Manager role is critical for our Americas’ customers, as you will help them to reach their business goals and be their point of contact for all product related needs, ensuring revenue growth, retention and overall successful use of our innovative product
- Manage relationships and become a trusted adviser to Guesty’s most important customers
- Become an expert on the Guesty Platform
- Understand the customer business drivers that will increase engagement with Guesty’s product offerings
- Recommend solutions & best practices to address specific customer business needs
- Serve as an escalation point for customer concerns about all Guesty Products and Services
- Negotiate commercial terms for new product upsells and contract renewals
- Manage complex and ambiguous customer situations that require cross-department collaboration
- Become an expert in the short-term rental industry, especially as it relates to the Americas’ markets
- Advocate on behalf of the customer to drive product enhancements
- Develop and manage success plans to maximize customer growth and retention
- Deliver training on new and existing features
- Troubleshoot technical problems
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
The company is now investing in growth and technology while extending its marketplace of third-party integrations. It is also continuing to build out its machine learning capabilities which augments many of its products, triaging guest messages for example.
The startup is also starting to develop products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers who will bring with them higher expectations than casual hosts.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$130m
SERIES F
Aug 2022
$170m
SERIES E
Total funding: $410.4m
Company HQ
Covina, CA
Leadership
Amiad Soto
(CEO)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
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