Success Operations Manager, Pluralsight
$80-105k
More information about location
Technology workforce development company
Open for applications
Technology workforce development company
1001+ employees
Open for applications
$80-105k
More information about location
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- We’re looking for someone with hands-on experience in operations, data analysis, and cross-functional project collaboration
- Hands-on experience with Digital Touch/Scale product growth and customer success operations
- Deep knowledge of our current tool stack
- Familiarity with customer success processes and methodologies
- Experience working with cross-functional teams, including interacting with leadership and other key stakeholders
- 2-4 years in SaaS operations at a SaaS company
- Bachelor's degree
- Experience with Excel, GSuite, Salesforce, Gainsight, and Pendo
What the job involves
- Pluralsight’s Digital Success team is seeking a dedicated and detail-oriented individual contributor to help drive the growth and scalability of our organization
- Reporting to the Sr Director of Digital Customer Success, this individual will collaborate with leadership, operations, and data science teams to ensure successful execution of key initiatives
- Supporting the operational execution of key initiatives and programs aimed at evolving our Customer Success strategy, with a particular focus on balancing human-led and digital engagement efforts
- Helping build and optimize digital workflows, ensuring that activities and milestones are well-defined and executed on time
- Tracking and reporting on key performance indicators (KPIs) for digital initiatives and experiments
- Assisting with the alignment of Digital Success strategy and initiatives with key business partners
- Utilizing our tool stack to help the business build human-led and digital programs to increase retention and adoption of our platform including Salesforce, Gainsight & Pendo
- Partnering with team members on evolving the adoption of the Gainsight platform across all CS teams
- Collaborating with finance and operations teams on capacity modeling for our Scale segment
- Supporting day-to-day operations and task optimization within the team
- This role is primarily performed in an office or home office setting and involves standard computer-based work
Application process
- Applications must be submitted within 90 days after the initial posting date to be considered
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has been significant growth in recent years, capitalizing on the surge in demandf fbefore many competiting startupos emerged. Depsite facing competition from major players like Grow with Google and UDemny, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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