Enterprise Account Manager, Vidyard
+ Stock options
Video tools for virtual sales & marketing teams
Job no longer available
Video tools for virtual sales & marketing teams
101-200 employees
Job no longer available
+ Stock options
101-200 employees
Company mission
To help businesses deliver exceptional buyer experiences.
Role
Who you are
- 5+ years in SaaS Account Management/Customer Success/Sales, with clear outcomes in expansion + cross-sell
- Proven in Enterprise, multi-stakeholder environments (exec alignment, procurement, complex orgs)
- Strong at value-based discovery and translating business goals into crisp plans and commercial paths
- Comfortable owning end-to-end commercial cycles inside an existing book (expansion and growth-oriented renewals)
- Highly organized: forecasting discipline, clean pipeline hygiene, and consistent follow-through
- A collaborative partner who builds trust quickly across post-sales and cross-functional teams
- Thrive in ambiguity: you prioritize well, create clarity, and keep momentum high
What the job involves
- Vidyard is looking for an Enterprise Account Manager to join our Sales team
- Reporting to the Director of Account Management, you’ll own a portfolio of our top-tier Enterprise accounts that are primed for expansion and be responsible for growing revenue through expansion, cross-sell, and strategic adoption plays
- This is a growth-first role where you will also run end-to-end renewals for Vidyard’s largest Enterprise customers within your book - particularly where there is strong partnership, executive alignment, and a clear path to growth
- You’ll collaborate closely with Customer Success partners to ensure a seamless customer experience across adoption, planning, and commercial execution
- You’ll act as a trusted advisor to senior stakeholders, build multi-threaded relationships, and bring structured account plans that tie Vidyard’s platform to measurable business value
- This role requires strong forecasting discipline, crisp executive communication, and comfort navigating ambiguity while keeping momentum high across multiple accounts
- You’ll be part of Vidyard’s post-sales customer team, where Enterprise Account Managers and Customer Success Managers partner closely to drive retention and growth across our Enterprise customers. You’ll collaborate cross-functionally to align on account plans, deliver a consistent customer experience, and execute cleanly against shared goals
- Own a book of top-tier Enterprise accounts, responsible for driving expansion and cross-sell outcomes while maintaining strong retention performance
- Build and run structured account plans that connect customer goals, value realization, and product usage to a clear expansion strategy (with strong executive alignment)
- Create a pipeline from within your book through consistent prospecting, stakeholder mapping, and expansion plays across teams, regions, and business units
- Lead end-to-end renewal execution for your largest accounts in the Growth motion, from discovery and requirements through negotiation and agreement close—keeping process tight and customer-centric
- Partner with your CSM and cross-functional teammates to keep accounts moving - aligning on shared priorities, removing friction, and driving consistent execution across Post-Sales
- Forecast accurately and communicate clearly, with strong deal hygiene and a data-informed view of pipeline, renewals, and expansion
Our take
Vidyard is a leading video platform for business, offering a comprehensive suite of tools for video messaging and hosting to drive more effective engagement with customers and prospects across sales, marketing, and customer service. Empowering businesses to deliver personalized video communications that boost interaction and conversion rates.
In recent years, Vidyard has experienced rapid growth, benefiting from the surge in remote work. Its customer base expanded by over 300% annually, and the platform now sees more than 4,500 new user sign-ups every day, marking a 60% year-over-year increase in user acquisition.
It continues to solidify its position as a leader and recently secured new funding. This funding will support its expansion of AI-powered tools like its hyper-realistic AI avatars. Alongside this, the company's recent integration with Salesloft highlights its growing focus on enhancing sales engagement, while its continued innovation positions it for future growth, with the goal of becoming a billion-dollar business.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2024
$15m
LATE VC
Jan 2016
$35m
SERIES C
Total funding: $75.9m
Company benefits
- Collaboration Center: Our downtown Kitchener location is a converted historical building, close to public transit.
- Community Care: Community is a key stakeholder at Vidyard. We founded Plugin to host charitable events to support local groups and, as a company, we provide more than 2,000 volunteer hours in the community every year.
- Vidyardians: You’ll work alongside passionate team members and always have access to our leadership team. Together, we want to help our customers succeed.
- Working Well: We believe that people know what works best for them and should take the time they need to refresh, so we offer flexibility and wellness programs.
- Benefits: We offer RRSP matching, a health and wellness subsidy, professional development fund, access to the Employee Assistance Program (EAP), and more.
- Stock Ownership: We want our people to be invested in our exciting future and benefit from their own hard work.
Company HQ
City Commercial Core, Kitchener, ON
Leadership
Michael Litt
(Co-Founder & CEO)Alongside Vidyard they are the co-founder and General Manager of Garage Capital as well as a Board Member at Quantum Valley Ideas Labs and an Advisor at Maropost.
Devon Galloway
(Co-Founder & CTO)Previously co-founded Redwoods Media, and is currently General Partner at Garage Capital.
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