Marketing and Customer Analyst, YOOX NET-A-PORTER
1 Year Fixed Term Contract
Office located in Shepherd's Bush, London
Online luxury and fashion retail business
Be an early applicant
Online luxury and fashion retail business
1001+ employees
Be an early applicant
Office located in Shepherd's Bush, London
1001+ employees
Company mission
To fully digitalise the high-end fashion industry.
Role
Who you are
- Bachelor’s degree in Statistics, Mathematics, Economics, Engineering, Data Science, or a related field
- 2+ years’ experience in analytics or CRM optimisation, ideally within retail, fashion, or luxury
- Strong analytical skills with experience in forecasting, budgeting, segmentation, predictive modelling, and A/B testing
- Proficiency in SQL and Excel; strong knowledge of analytics/visualisation tools such as Google Analytics, ContentSquare, Adobe Analytics, Salesforce, Tableau
- Bonus points for experience with Python/R and cloud-based data warehouses (e.g., BigQuery, Snowflake)
- Excellent communication and storytelling skills, with the ability to translate complexity into clear, impactful business insights
- Strong commercial acumen and a customer-first mindset
- Collaborative, proactive, and able to thrive in a fast-paced, complex business environment
- Detail-oriented, with strong stakeholder management skills and the ability to influence at senior levels
- You deliver actionable insights that measurably improve conversion, retention, and customer lifetime value
- You become a trusted advisor to stakeholders, shaping key decisions across marketing, trading, and commercial teams
- You elevate how THE OUTNET understands and serves its customers, from first-time shoppers to VIPs
What the job involves
- We’re looking for a Marketing & Customer Data Analyst to join THE OUTNET — a global leader in luxury fashion
- This is a high-impact role where you’ll be the go-to expert for customer insight, behaviour, and base development
- You’ll partner across the business to shape strategies, optimise digital journeys, and deliver actionable insights that directly influence commercial decisions, customer experience, and brand growth
- This role offers significant exposure to senior leadership, the chance to own high-visibility projects, and the opportunity to work in a fast-paced, creative environment
- Reporting into: Head of Site Trading
- Act as the custodian of customer insights, ensuring accuracy, integrity, and accessibility of data across the business
- Analyse customer, transaction, and onsite behaviour to uncover friction points, shopping patterns, product affinities, and opportunities for conversion uplift
- Partner with eCommerce, Marketing, CRM, Client Relations, Commercial, and Buying & Merchandising to shape strategy and enhance engagement across all touchpoints
- Lead CRM optimisation initiatives — including targeting, segmentation, and personalisation — and evaluate campaign performance through A/B testing and customer metrics
- Track and report on KPIs such as acquisition, retention, engagement, conversion, and customer lifetime value
- Build, manage, and maintain dashboards and reporting suites for cross-functional stakeholders
- Provide data-driven insights on customer bases, including VIPs, RFM segments, and regional audiences
- Evaluate marketing channel performance (paid, organic, CRM, retail) through a customer-centric lens
- Develop statistical models and predictive analytics to guide business decisions and automate reporting processes
- Identify and troubleshoot data quality issues across web, mobile, and app platforms
- Present insights and recommendations to senior stakeholders in a compelling, commercial, and actionable way
Salary benchmarks
Our take
YOOX NET-A-PORTER (YNAP) is a leading online luxury and fashion retailer, consisting of four multi-brand platforms, connecting customers with the world's most coveted brands. Following its recent acquisition by Mytheresa, YNAP will continue to operate under its distinct identity, with Mytheresa focusing on luxury and YNAP maintaining its broader multi-brand approach.
With 5.3M customers in 180 countries, YNAP takes a localised approach, tailoring its offerings to meet the needs of clients around the globe. From its offices across the US, Europe, and APAC, to joint ventures with Alibaba in China and Symphony Investments in the Middle East, YNAP ensures that its global reach is both personal and impactful.
At the heart of YNAP's vision is its Infinity 2030 strategy, a forward-thinking commitment to sustainability and a circular fashion system. Drawing on over two decades of data and insights, YNAP continues to push the boundaries of innovation to elevate the shopping experience for its customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Company HQ
Shepherd's Bush, London, UK
Leadership
Alison Loehnis
(Ad Interim CEO & President)Joined YOOX NET-A-PORTER in 2007 as VP of Sales and Marketing, since then they have held multiple President roles and have been serving as the Ad Interim CEO since 2022. They are also the Non-Executive Director of lululemon and an Ambassador for Women Supporting Women at The Prince's Trust.
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