Marketing and Customer Analyst, LuxExperience
1 Year Fixed Term Contract
Office located in Shepherd's Bush, London
Digital, multi-brand luxury group
Job no longer available
Digital, multi-brand luxury group
201-500 employees
Job no longer available
Office located in Shepherd's Bush, London
201-500 employees
Company mission
To create communities for luxury enthusiasts with unique digital and physical experiences.
Role
Who you are
- Bachelor’s degree in Statistics, Mathematics, Economics, Engineering, Data Science, or a related field
- 2+ years’ experience in analytics or CRM optimisation, ideally within retail, fashion, or luxury
- Strong analytical skills with experience in forecasting, budgeting, segmentation, predictive modelling, and A/B testing
- Proficiency in SQL and Excel; strong knowledge of analytics/visualisation tools such as Google Analytics, ContentSquare, Adobe Analytics, Salesforce, Tableau
- Bonus points for experience with Python/R and cloud-based data warehouses (e.g., BigQuery, Snowflake)
- Excellent communication and storytelling skills, with the ability to translate complexity into clear, impactful business insights
- Strong commercial acumen and a customer-first mindset
- Collaborative, proactive, and able to thrive in a fast-paced, complex business environment
- Detail-oriented, with strong stakeholder management skills and the ability to influence at senior levels
- You deliver actionable insights that measurably improve conversion, retention, and customer lifetime value
- You become a trusted advisor to stakeholders, shaping key decisions across marketing, trading, and commercial teams
- You elevate how THE OUTNET understands and serves its customers, from first-time shoppers to VIPs
What the job involves
- We’re looking for a Marketing & Customer Data Analyst to join THE OUTNET — a global leader in luxury fashion
- This is a high-impact role where you’ll be the go-to expert for customer insight, behaviour, and base development
- You’ll partner across the business to shape strategies, optimise digital journeys, and deliver actionable insights that directly influence commercial decisions, customer experience, and brand growth
- This role offers significant exposure to senior leadership, the chance to own high-visibility projects, and the opportunity to work in a fast-paced, creative environment
- Reporting into: Head of Site Trading
- Act as the custodian of customer insights, ensuring accuracy, integrity, and accessibility of data across the business
- Analyse customer, transaction, and onsite behaviour to uncover friction points, shopping patterns, product affinities, and opportunities for conversion uplift
- Partner with eCommerce, Marketing, CRM, Client Relations, Commercial, and Buying & Merchandising to shape strategy and enhance engagement across all touchpoints
- Lead CRM optimisation initiatives — including targeting, segmentation, and personalisation — and evaluate campaign performance through A/B testing and customer metrics
- Track and report on KPIs such as acquisition, retention, engagement, conversion, and customer lifetime value
- Build, manage, and maintain dashboards and reporting suites for cross-functional stakeholders
- Provide data-driven insights on customer bases, including VIPs, RFM segments, and regional audiences
- Evaluate marketing channel performance (paid, organic, CRM, retail) through a customer-centric lens
- Develop statistical models and predictive analytics to guide business decisions and automate reporting processes
- Identify and troubleshoot data quality issues across web, mobile, and app platforms
- Present insights and recommendations to senior stakeholders in a compelling, commercial, and actionable way
Salary benchmarks
Our take
LuxExperience is a global digital luxury group with ambitions to reshape how luxury is experienced online. And since its rebrand in 2025 following its acquisition of YNAP, LuxExperience has set out a clear goal: to build a customer-first luxury platform that combines scale technology and curation.
The group's strength lies in its portfolio of distinct but complementary brands. Mytheresa serves high-end, wardrobe-building luxury clients, while NEt-A-Porter and Mr Porter focus on fashion-forward womenswear and menswear. YOOX complete the picture as the group's off-price destination, offering past-season designer fashion. Together, these brands covers a wide range of luxury categories and create experiences that extend beyond simple transactions.
LuxExperience is already making its mark too, with Mytheresa delivering strong growth and early signs of recovery at Net-A-Porter and r Porter. While the turnaround is still in progress, the company's direction is clear. The Group isn't just aiming to grow, but to become the leading digital home for luxury enthusiasts worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Share this job