Software Technical Support, Wolters Kluwer

Salary not provided

Entry and Junior level

London

2+ days a week in office (Kingston, London)

AI-powered solutions for professionals

Be an early applicant

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

Salary not provided

Entry and Junior level

London

2+ days a week in office (Kingston, London)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

Customer Communication: Ability to communicate effectively with customers to understand their technical issues
Basic Troubleshooting: Skills to identify and resolve basic technical problems
Documentation: Ability to accurately record and maintain details of customer interactions
Product Knowledge: Familiarity with the company's products and basic functions
Time Management: Efficient in managing time to handle multiple customer inquiries
Basic Technical Tools: Proficiency in using customer support software and tools
Problem Escalation: Understanding when and how to escalate issues
Customer Follow-Up: Ability to follow up with customers to ensure problem resolution
If you think that you have the needed requirements click on the apply button to join us and be the difference. If making a difference matters to you, then you matter to us

What the job involves

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most
As part of this mission, we are currently looking for a Software Technical Support to join our team
Your main focus will be providing foundational technical support to our customers, ensuring an exceptional service experience
You will be the first point of contact, addressing customer inquiries received from our support portal and offering solutions for basic technical issues
This role is essential in initiating the support process and ensuring customer satisfaction from the outset
Respond to customer inquiries via telephone, email, or chat
Troubleshoot basic technical issues related to our products and services
Record and document customer interactions and technical issues to create content for case deflection
Assist in the installation of products following standardized procedures
Provide clear and concise instructions to customers for problem resolution
Escalate complex issues to higher-level specialists or appropriate departments
Maintain up-to-date knowledge of product features and basic troubleshooting techniques
Follow up with customers to ensure issues are resolved satisfactorily
Participate in training sessions to improve technical support skills
Provide feedback to improve support documentation and processes

Application process

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

Salary benchmarks

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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