Senior Product Manager, Aircall
Growth for Small Businesses
$170-210k
+ equity
AI-powered communications platform
Open for applications
AI-powered communications platform
501-1000 employees
Open for applications
$170-210k
+ equity
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- We value people who are bold, ambitious, collaborative, and customer-centric. Even better, the ones who know how to work hard and have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus
- 5+ years of Product Management experience, with a strong track record of using analytics to drive significant product growth outcomes
- Deep experience working on B2B SaaS products, ideally on growth, onboarding, or self-serve monetization domains
- You have successfully led the delivery of multiple complex, cross-functional product initiatives, and monitored their impact on user acquisition, retention, or expansion
- You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling growth roadmap
- You think clearly, communicate with precision, and know how to break down complex user journeys into actionable product plans
- You are fluent in English (Spanish, Portuguese, or French is a plus)
What the job involves
- We are hiring a Senior Product Manager - Growth for Small Businesses
- Empowering small businesses to scale starts with a seamless start. Delivering a best-in-class cloud-based voice solution means owning the experience where it begins: effortless onboarding, rapid time-to-value, and intuitive expansion
- A large part of Aircall’s product value comes from the simplicity and scalability of our platform, and the intelligence we provide to help small businesses grow, manage their teams, and improve customer engagement. Empowering growth means building systems that proactively guide users through setup, surface high-value features, and minimize the friction of scaling a team for our users and support teams
- We are looking for a Senior Product Manager to own Growth for Small Businesses, leading Aircall’s strategy for user acquisition, onboarding optimization, and self-serve expansion
- This person will work with Engineering, Data, CX, Sales, and Product Marketing to define Aircall’s long-term vision for small business growth and deliver impactful product improvements that scale globally
- Own the “Growth for Small Businesses” product scope, driving the long-term vision and strategy to ensure world-class onboarding and product-led growth across all regions
- Lead a squad of engineers working on onboarding flows, self-serve billing, and in-app adoption systems to deliver measurable improvements in user conversion
- Leverage product analytics, conversion funnels, and user behavior data to identify growth opportunities and drive decisions that directly improve activation rates, churn, and seat expansion
- Own every part of the product that impacts the small business lifecycle, including: first-run experience, trial-to-paid conversion, self-serve plan upgrades, and automated feature discovery
- Partner with Sales, Marketing, and CX leadership to align on long-term acquisition initiatives and ensure Aircall delivers consistently exceptional value from day one
- Drive product-led improvements to reduce time-to-value, enabling users to self-configure their workspace and proactively discover growth tools through clear insights and automated guidance
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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