Account Specialist, Wayfair
6 Month Contract
More information about location
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Do you have an exceptional business development and account management focus? Skilled in identifying, building client relationships and expanding accounts? With a personal drive to develop and enhance your career? Join the Wayfair rocket ship
- Proven track record in Account Management and/or Sales highlighting a strength in developing and expanding accounts- eCommerce / B2B sales experience is an advantage
- Are an effective communicator, displaying strong listening skills to engage, collaborate and qualify opportunities
- Display a passion for providing and enhancing customer experience and satisfaction
- Self-motivated, resilient/ adaptable and focused to operate independently with minimal supervision
- Are results driven, detail oriented and a motivated team player who thrives within a targeted environment
- Have strong IT skills, with the agility to learn and adapt to new technologies and systems
- Although not essential, any specific industry knowledge in 3PL, logistics, freight forwarding, supply chain would also be of interest, however if you have the appetite to join a fast paced, agile and forward thinking business we can't wait to meet you
What the job involves
- Due to Wayfairs continued growth strategy we are looking to create a logistic network/ large parcel courier focused sales team focused on the UK and Ireland market
- Based at home or from one of our offices, as our Account Specialist you will harness strong partnerships within our existing accounts, promoting our full product range, understanding our client’s vision and requirements to enhance their customer experience
- In return, Wayfair will offer you an exciting and challenging environment, to support and harness your personal development and open career opportunities internationally
- Whilst also rewarding you with a quarterly bonus incentive, team and business awards and recognition
- Initially this role is a fixed 6 month contract with potential to expand
- Actively identify and target new business opportunities, qualifying and securing business meetings
- Build and maintain relationships with new and existing clients, acting as a first point of contact for any issues or escalations
- Effectively manage and resolve all client queries, leveraging and escalating for cross functional support where suitable
- Establish and maintain market mapping of competitors and potential current & future prospects
- Support clients and stakeholders with ad hoc administrative and reporting requirements
- Ensure accurate and timely billing processes for clients
- Provide support for business development initiatives and any other project related activities
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionise online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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