Technical Support Engineer, Coralogix
Data observability platform
Be an early applicant
Data observability platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To obliterate slow, costly, and outdated observability.
Role
Who you are
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
- Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
- 3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
- BA/BSc degree in Computer Science or equivalent experience
- Excellent customer-facing skills
- Excellent communication skills in English
- Motivation to learn new skills and technologies
- Great interpersonal and communication skills
- High availability for fast response to customers
Desirable
- Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry
- Hands-on experience in Regular Expressions, Lucene, PromQL
- Hands-on experience with complex troubleshooting of Kubernetes and Docker container
- Scripting skills in one of the following: Python, Perl, Ruby
- Experience in SaaS B2B company
What the job involves
- We are seeking a Technical Support Engineer to become an integral part of our experienced team across the globe
- The Technical Support Engineer position is pivotal, blending deep technical know-how with a strong commitment to customer satisfaction
- This role involves assisting Coralogix customers by providing responses to technical inquiries, advising on solution architecture, and facilitating successful implementation and utilization of the Coralogix Platform
- Act as the primary contact for our customers regarding all technical issues
- Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout
- Build relationships and collaborate with technical stakeholders to encourage product adoption and growth
- Guide and educate customers through the onboarding process and ensure effective ongoing use of our services
- Represent customer interests internally, serving as their technical advocate within Coralogix
- Enhance our knowledge base by developing documentation, video tutorials, and standard responses to frequently encountered issues
- Manage and prioritize multiple issues simultaneously
- Escalate unresolved issues to relevant internal teams promptly and effectively
Our take
The drive towards data-driven business decision making, coupled with the rising complexity of data infrastructure has led to huge amounts of capital investment into Data Observability companies.
Coralogix is one such company – along with the likes of Crible and Monte-Carlo – to have secured hundreds of millions in funding as they look to get ahead of the competition. Each offers solutions that ensure the integrity and quality of data, but Coralogix sets itself apart by not requiring manual indexing from engineers.
The knock on effect of this model is that engineers can make faster queries, while large-scale data systems are able to grow without burdening engineers with manual tasks.
Though founded in Israel in 2014, Coralogix has been scaling aggressively since 2019, opening a second HQ in California and offices in India and the UK. Considering the health of the Data Observability market as well as its heavy funding, Coralogix looks well positioned for further growth, especially off the back of 2025 funding.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2025
$115m
SERIES E
Jun 2022
$142m
SERIES D
Total funding: $353.2m
Company benefits
- Grow with us: Over 50% of our leadership roles are filled through internal promotions. We believe in growing our people as we grow the company.
- Global opportunities: With team members in 28 countries, Coralogix offers a truly global work experience and diverse career paths across functions and geographies.
- Top talent, real impact: Join some of the best minds in observability. Our teams are passionate, expert, and deeply connected to the business impact of their work.
- Autonomy and ownership: We empower our people to make decisions, take initiative, and shape how things get done. We’re here for our employees, every step of the way.
- Kid-friendly & pet-friendly: We’re a company where parents, dog lovers (and yes, both!) can thrive. Our flexible, hybrid model and inclusive culture help people bring their whole selves to work.
- Diversity & belonging: A truly international workplace with a culture that celebrates differences and creates a strong sense of belonging for everyone.
- Business-driven impact: Every role at Coralogix is connected to our core business goals. No matter your position, you’ll see how your work directly contributes to the company’s success.
- Proven growth, unicorn status: Be part of a fast-growing company that has scaled year over year for the past 5 years & is proudly recognized as a unicorn in the tech industry
Company HQ
South Boston Waterfront, Boston, MA
Leadership
Ariel Assaraf
(Co-Founder & CEO)After co-founding Coralogix in 2014, Ariel originally served as the CPO until 2019, when he moved into the role of CEO. Prior to Coralogix, he was a Quality Architect and Team Leader at Verint-Systems.
Lior Redlus
(Co-Founder & Chief Data Science Officer)Before co-founding Coralogix, Lior spent 7 years as SEO and Internet Marketing Manager at Redco Equipment & Industry Ltd.
Yoni Farin
(Co-Founder, CTO & CPO)Previously an R&D Group Leader at Verint Video Solutions, where he spent just under 5 years. Prior to this he worked in R&D for Motorola Solutions.
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