Global Head of Central Operations, Blank Street
$170-230k
+ Equity
Coffee chain
Job no longer available
Coffee chain
501-1000 employees
Job no longer available
$170-230k
+ Equity
501-1000 employees
Company mission
To become the defining food and beverage brands of our generation.
Role
Who you are
- You’ve helped scale a complex, fast-growing business (tech, consumer, marketplaces, or multi-site operations)
- 2+ years in a top-tier consulting role (MBB preferred)
- 4+ years in a hands-ons operations role at:
- High-growth startups or scale-ups
- Or hospitality, retail, F&B
- Fluent with productivity and operations software (Notion, Asana, Slack, AI tools) and excited to use technology to work smarter
What the job involves
- As our Global Head of Central Operations, you’ll build and run the operating engine of Blank Street. As we scale across markets, your job is to design the standards, tools, and ways of working that will let us grow without ever compromising on the quality of the experience
- This is one of the most influential roles in the company. You'll sit at the center of the business, reporting to the Founders and working closely with senior leaders, with real ownership over how Blank Street operates day to day across all markets
- This role has a clear path to becoming our future VP of Central Operations and ultimately COO as the business grows
- Design, build, and maintain the "Golden Standard" for Blank Street operations across all markets
- Set the format, depth, and tooling standards for all SOPs, and partner with teams to create and evolve them
- Build and manage a single source of truth library that's intuitive to navigate
- Own the end-to-end planning and rollout of new initiatives across all markets
- Partner with People and Creative to translate standards into clear, on-brand training and development
- Build repeatable launch playbooks for seasonal drops and major initiatives
- Own and redesign our communications - both the cadence and channels through which we reach the field
- Map systems and processes across all markets to identify gaps, redundancies, and opportunities to operate smarter and converge to a single global architecture
- Design & build a best-in-class operations tech stack, ensuring we operate at the cutting edge of AI, automation, and systems designed to drive simplicity & leverage across our operation
- Partner with the Founders and People leadership to design the company’s core people frameworks: career paths, role levels, performance and progression
- Shape the structure of the organisation across HQ and the field - roles, layers, spans and ways of working
Our take
More people deserve great coffee and Blank Street strives to make this possible. Blank Street’s formula involves technology enabled, micro-footprint brick-and-mortar spaces which operate at a cheap price meaning they can produce excellent coffee, also, at a reasonable price.
What started as one electric-powered coffee cart in 2020 has expanded to over 90 locations across the US and the UK. Blank Street wants to serve coffee cheaper than Starbucks but tastier than Dunkin’ Donuts – its main competitors – and has done so with automation, specifically Eversys espresso makers that can produce 700 drinks an hour.
The chain has received mighty financing too, including from real estate tycoon Tishman Speyer as well as from General Catalyst Partners and Tiger Global Management. This brand is certainly making its mark as its growth has remained at an impressive rate, especially following its entrance into the thriving coffee shop market in the UK.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2023
$20m
EARLY VC
Oct 2021
$25m
SERIES A
Total funding: $52m
Company HQ
South Williamsburg, NY
Leadership
Issam Freiha
(Co-Founder & CEO)Issam co-founded Blank Street in 2020 alongside Vinay. Previously, he was a Partner at Reshape Ventures and Graduated from Columbia University with a BA in Economics & Statistics.
Vinay Menda
(Co-Founder & President)Vinay graduated from NYU Stern School of Business with a Bachelor's Degree in Finance in 2015. And he is currently a Managing Partner at Reshape Ventures.
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