Customer Success and Implementations Manager, Ramp

• You should be comfortable leading technical discussions while also serving as a strong, long-term partner to your customers
• You're equally comfortable running a project plan and leading a strategic stakeholder call
• You take ownership and don't wait to be told what to do
• You thrive in environments where roles evolve as the company scales
• You enjoy building structure, but can operate without it
• You care deeply about customer experience and long-term partnership
• You're willing to roll up your sleeves — no task too big or too small
• You can move between technical and business-level conversations with ease

Desirable

• As Juno scales, delivering a seamless, high-quality customer experience is critical
• This role offers the opportunity to partner cross-functionally across the business and drive meaningful impact for Juno customers
• In this role, you'll manage customers from kickoff to go-live to expansion—ensuring smooth launches, strong adoption, and measurable long-term value
• You’ll run a disciplined implementation process, build trusted relationships, and step into more strategic conversations as customer complexity grows
• This is an opportunity to get in early and help shape the Customer Success program—and the broader Juno business—as we scale
• If you enjoy wearing multiple hats and having real ownership, this role is for you
• Ramp recently acquired Juno to tackle a massive, unsolved problem: guest travel and expense
• In this role, you’ll operate as part of Juno—a startup within Ramp—focused on building this product area from the ground up
• You’ll have the autonomy and ownership of an early-stage company, combined with the reach, resources, and distribution of Ramp
• Guest travel is one of the most fragmented and underserved workflows in modern finance, often managed through spreadsheets, email chains, and manual processes despite representing a meaningful share of company spend
• This is an opportunity to define a new category inside Ramp—working on high-impact problems from first principles and helping scale Juno’s product to thousands of customers
• Lead onboarding for customers from kickoff to go-live
• Build and manage project plans, timelines, and stakeholder communication
• Partner closely with Sales for seamless handoffs
• Identify risks early and drive solutions cross-functionally
• Serve as the primary point of contact post-launch
• Drive adoption, engagement, and measurable outcomes
• Conduct regular check-ins and strategic reviews
• Monitor account health and proactively mitigate churn risk
• Identify expansion opportunities in partnership with Sales