Central Operations Manager, monday.com
Customer Operations
$132-164k
More information about location
3+ days a week in office
A global software company transforming how businesses run
Job no longer available
A global software company transforming how businesses run
1001+ employees
Job no longer available
$132-164k
More information about location
3+ days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- Bachelor’s degree in Business, Operations, Analytics, or a related field
- 3+ years of experience in Customer Success Operations, Revenue Operations, GTM Operations, or Central Operations, ideally within a SaaS or technology company
- Strong understanding of post-sale and commercial GTM motions, including customer segmentation, service models, onboarding, adoption, renewals, expansions, and services attach
- Hands-on experience with planning and operational motions such as capacity modeling, account rebalancing, coverage design, and service packaging
- Excellent collaboration and communication skills, with the ability to influence across CS, Sales, Services, CX, and leadership teams
- Strong ownership mindset with proven project management and execution capabilities in cross-functional environments
- Advanced analytical and reporting skills, with experience applying data hygiene, intelligence, and governance best practices to GTM decision-making
- Familiarity with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, or similar)
What the job involves
- We are seeking a driven and collaborative Central Operations Manager to join the newly established Customer (CCO) organization (Customer Success, Professional Services, CX, Tech & AI)
- This is a unique opportunity to be a founding member of the operations team, shaping and scaling post-sale go-to-market motions that drive customer value, revenue expansion, and long-term retention
- This is a highly cross-functional role for someone who thrives at the intersection of strategy, execution, and GTM enablement
- You will bring structure to ambiguity, own critical operational frameworks, and partner closely with CS, Sales, Services, and CX leaders to scale end-to-end customer and commercial motions from onboarding through renewal and expansion
- Own and evolve core post-sale GTM planning motions, including book of business design, account segmentation, account rebalancing, capacity planning, and coverage models across Customer Success, Professional Services, Sales, and Tech Touch
- Partner with CS, Professional Services, Sales, and CX leadership to define and operationalize service offerings, engagement models, and success motions that align to customer segments, revenue goals, and product strategy
- Design scalable operational frameworks that support renewals, expansions, cross-sell, and attach motions, ensuring clear ownership and handoffs across teams
- Support quarterly and annual planning cycles with a strong GTM lens, ensuring alignment on priorities, resourcing, customer coverage, and execution across post-sale and commercial teams (CRO counterparts)
- Collaborate closely with Customer Success, Professional Services, CX, Sales, Revenue Operations, Product, and Enablement to improve end-to-end customer and revenue workflows
- Design, document, and continuously optimize processes that increase productivity and enable teams to execute consistent, repeatable GTM motions across the customer lifecycle
- Lead cross-functional operational initiatives from definition through execution, owning timelines, deliverables, change management, and outcomes
- Evaluate, implement, and optimize tools and systems (e.g., CRM, CS platforms, services tooling) to support customer engagement, service offerings, capacity management, retention and expansion forecasting
- Partner with cross-functional Enablement teams to ensure GTM processes, plays, and tools are clearly documented, trained, and adopted across CCO teams
- Build and maintain Salesforce dashboards and reporting to track core CCO and GTM KPIs, including customer health, adoption, renewals, services attach, expansion signals, and customer engagement
- Identify and solve data, reporting, and process inefficiencies that impact customer experience, revenue outcomes, or GTM execution
- Support all customer and commercial motions with operational frameworks that balance customer impact, revenue growth, and operational efficiency
- Address field-level needs by assessing trends, surfacing insights, proposing solutions, and leading execution on high-impact operational projects
- Serve as a trusted operational partner to CCO and GTM leadership, bringing clarity, structure, and recommendations to complex, cross-functional challenges
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space. Ultimately, its agile product suite transforms the way that businesses run and is applicable across many use cases.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 245,000 companies worldwide, including household brands such as Coca Cola, Hulu and Universal Music Group.
Since listing publically and gaining IPO status in 2019, Monday's revenue and subscription base have continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Equity (monday shares) grants
- Wellness benefits
- Pet-friendly offices
- Hybrid working
- Private Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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