Client Success Manager, Bazaarvoice
UGC-based shopper engagement platform
Open for applications
UGC-based shopper engagement platform
1001+ employees
Open for applications
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 3-5 years in an account management or client-facing role
- Fluent in German and English, Native or C1 minimum
- Dutch language, nice to have
- Skillful in time management, organizational systems, and prioritization
- Sufficient in meeting deadlines and expectations with minimal supervision
- Basic experience with Microsoft Office and Google suites
- Confident and solid written and verbal communication
- Comfortable communicating across multiple methods with both known and unknown points of contact
- Curious mindset and strong desire to learn
- Experience with Gainsight a plus, but not required
- Experience with software, online and/or other marketing/eCommerce technologies a plus, but not required
- This role is vital in ensuring we forge ongoing and strategic relationships with our clients. You will work in a vibrant and exciting area of e-commerce with brands and retailers in a fast-paced, high-growth environment
What the job involves
- The Client Success Manager (CSM) is a critical, client-facing role responsible for the care of a named portfolio of accounts in the Central European region
- Using a variety of treatment models, a CSM will drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion through value articulation
- A CSM will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes
- Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships
- Observe and track trends across portfolio to develop best practices
- Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
- Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
- Help key stakeholders understand the value they are receiving from Bazaarvoice
- Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
- Promote new feature adoption to enhance client satisfaction and program performance
- Prioritize portfolio to effectively manage bandwidth and customer prioritization
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
Salary benchmarks
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