Product Manager, Jobber

AI-Powered Customer Journey

CA$125.8-170.1k

+ Stock options. This role has a midpoint of $147,900. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop

Salesforce

Hubspot

Mid and Senior level

Remote from Canada

Job tracking & customer management

Open for applications

Job tracking & customer management

501-1000 employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Open for applications

CA$125.8-170.1k

Salesforce

Hubspot

Mid and Senior level

Remote from Canada

501-1000 employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Company mission

To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.

Job

Company

Role

Who you are

Product management experience in a SaaS or technology-driven company, ideally building internal platforms, AI-powered tools, or systems that support go-to-market (GTM) teams
A strong ability to translate across technical and non-technical domains - you’re comfortable working with stakeholders across the business to drive alignment and clarity
Strong analytical skills, with a track record of using data, customer insights, and systems thinking to inform decisions, optimize workflows, and product outcomes
Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while still collaborating with senior leadership for alignment
Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions
Exceptional communication, strategic thinking, and execution skills — and the ability to motivate teams around bold goals

Desirable

Familiarity with CRM systems (e.g., Salesforce, HubSpot)
Experience building LLM-powered products
Knowledge of Retrieval Augmented Generation (RAG), context tuning, and AI evaluations

What the job involves

Reporting to the Director, Product Management - Growth, the Product Manager II will lead key initiatives within Jobber’s AI-powered internal GTM platform — Harbour. You will play a critical role in shaping how Jobber supports and scales AI-driven customer interactions by building internal tools that give GTM teams visibility, context, and control
Working closely with Engineering, Design, and GTM stakeholders across Success, Support, Sales, Onboarding, and Marketing you will own the roadmap and execution of features that surface key AI insights, unify customer touchpoints, and lay the groundwork for a scalable, role-optimized internal experience
Lead end-to-end product development for Harbour, delivering AI-powered internal tools that provide visibility into the customer journey, enable structured feedback loops, and evolve into a role-optimized GTM experience
Own product discovery and delivery from strategy to execution, aligning cross-functional teams across Engineering, Design, and GTM stakeholders
Define and execute the roadmap for Harbour, balancing short-term wins with long-term innovation
Monitor and report on performance of your initiatives to senior leadership
Collaborate with all Growth and Business Technology PMs to prioritize key strategies and initiatives for Harbour

Our take

For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.

Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.

What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 7 rounds)

Jan 2023

$100m

SERIES D

Jan 2021

$60m

GROWTH EQUITY VC

Total funding: $185.8m

Company benefits

Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
Health spending and wellness accounts to help with expenses not covered by traditional benefits.
Equity and RRSP matching of up to 3% of your annual salary.
Your birthday off!
Parental leave—complete with top-ups for up to 8 weeks.
Monthly snack box program with plenty of options for that afternoon pick-me-up.
Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
Continuous 1:1’s and honest feedback.
A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
Hybrid work model.
Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
Monthly home office allowance and a one-time stipend to help equip your home office.

Company HQ

Downtown, Edmonton, AB

Leadership

Sam Pillar

(CEO)

Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.

Forrest Zeisler

(CTO)

Experienced Developer, with a degree in Engineering from the University of Alberta.

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