Product Manager, Jobber

AI-Powered Customer Journey

CA$125.8-170.1k

+ Stock options. This role has a midpoint of $147,900. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop

Salesforce

Hubspot

Mid and Senior level

Remote from Canada

Job tracking and customer management software for home service businesses

Job no longer available

Job tracking and customer management software for home service businesses

1001+ employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Job no longer available

CA$125.8-170.1k

Salesforce

Hubspot

Mid and Senior level

Remote from Canada

1001+ employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Company mission

To help home service professionals around the world win.

Job

Company

Role

Who you are

Product management experience in a SaaS or technology-driven company, ideally building internal platforms, AI-powered tools, or systems that support go-to-market (GTM) teams
A strong ability to translate across technical and non-technical domains - you’re comfortable working with stakeholders across the business to drive alignment and clarity
Strong analytical skills, with a track record of using data, customer insights, and systems thinking to inform decisions, optimize workflows, and product outcomes
Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while still collaborating with senior leadership for alignment
Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions
Exceptional communication, strategic thinking, and execution skills — and the ability to motivate teams around bold goals

Desirable

Familiarity with CRM systems (e.g., Salesforce, HubSpot)
Experience building LLM-powered products
Knowledge of Retrieval Augmented Generation (RAG), context tuning, and AI evaluations

What the job involves

Reporting to the Director, Product Management - Growth, the Product Manager II will lead key initiatives within Jobber’s AI-powered internal GTM platform — Harbour. You will play a critical role in shaping how Jobber supports and scales AI-driven customer interactions by building internal tools that give GTM teams visibility, context, and control
Working closely with Engineering, Design, and GTM stakeholders across Success, Support, Sales, Onboarding, and Marketing you will own the roadmap and execution of features that surface key AI insights, unify customer touchpoints, and lay the groundwork for a scalable, role-optimized internal experience
Lead end-to-end product development for Harbour, delivering AI-powered internal tools that provide visibility into the customer journey, enable structured feedback loops, and evolve into a role-optimized GTM experience
Own product discovery and delivery from strategy to execution, aligning cross-functional teams across Engineering, Design, and GTM stakeholders
Define and execute the roadmap for Harbour, balancing short-term wins with long-term innovation
Monitor and report on performance of your initiatives to senior leadership
Collaborate with all Growth and Business Technology PMs to prioritize key strategies and initiatives for Harbour

Our take

For businesses that sell home services, it can be difficult to keep up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.

Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across several industries, going on to launch the product, which is now used by over 300,000 home service professionals in over 60 countries.

What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding, which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.3)

Company

Funding (last 2 of 7 rounds)

Jan 2023

$100m

SERIES D

Jan 2021

$60m

GROWTH EQUITY VC

Total funding: $185.8m

Company HQ

Downtown, Edmonton, AB

Leadership

Sam Pillar

(Co-Founder & CEO)

Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.

Forrest Zeisler

(Co-Founder & CTO)

Experienced Developer, with a degree in Engineering from the University of Alberta.

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