Software Engineering Manager, ServiceNow
$163.6-286.3k
Plus equity (when applicable), and variable/incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$163.6-286.3k
Plus equity (when applicable), and variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- A minimum of 5 years of experience with application development, system architecture and production support for highly complex enterprise level products
- A minimum of 3 years of proven experience managing multi-cultural and diverse engineering teams across multiple locations
- Proficiency in one or more relevant programming languages (Java, C++, Ruby. Shell, JavaScript)
- Experience with Front-end/UI frameworks such as AngularJS, ReactJS, Bootstrap
- Strong communication and presentation skills, and the capability to listen and influence
- Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
- Ability to understand the business case for each deliverable undertaken and works with product owners to help ensure benefits are realized
- Experience with open-source tools and agile development environments
- Ability to understand and implement best practices and coding standards required including programming languages, tools, design and development methodologies and processes, etc.)
- Strong collaboration and communication skills to facilitate discussions across a range of internal teams and manage dependencies
- Experience in ServiceNow is a plus
- Experience in Partner Relationship Management / Customer Relationship Management domain is desirable
- Experience with developing and embedding Generative AI based services and capabilities is a plus
- A proactive attitude and sense of ownership to succeed in a fast-paced environment
What the job involves
- Build the best cloud software for businesses using a market leading development cloud platform
- Drive the design, development, and implementation of high-quality software solutions to ensure they meet stakeholder and company objectives
- Collaborate with product management, design, support and other development teams to create high-quality solutions
- Solve complex and ambiguous problems
- Motivate and guide the team to bring their best self to work every day and strive to wow our customers
- Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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