Senior Manager of Revenue Operations, Clio

Payments

CA$140.1-175k

The expected salary range is applicable to Canada rates only. We aim to hire all candidates between the minimum ($140,100) and the midpoint ($175,000) of the full salary range. We reserve the midpoint to the maximum (209,900) of the salary band for internal employees who demonstrate sustained high performance and impact at Clio

Senior and Expert level

Remote in US

Toronto

Vancouver

Legal practice management software

Open for applications

Legal practice management software

1001+ employees

B2BSecurityComplianceLegalSaaS

Open for applications

CA$140.1-175k

Senior and Expert level

Remote in US

Toronto

Vancouver

1001+ employees

B2BSecurityComplianceLegalSaaS

Company mission

Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.

Job

Company

Role

Who you are

You have a passion for identifying complex business challenges and designing highly effective and scalable operational solutions, by building, experimenting, and iterating continuously
8+ years experience in Revenue Operations (Sales or Customer Success Operations), Payments Operations, or Payments/Financial Services strategy or operational roles at a B2B software company
Minimum 2+ years of experience as a people manager
Strong business acumen and understanding of key metrics for Financial Services/Payments products
Data-driven and analytical; able to use data to measure the business impact of your team’s work
Excellent verbal and written communication skills. Ability to effectively communicate with stakeholders of all levels including executives and cross-functional teams
Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues
High level of interpersonal skills and ability to work in a proactive and team-oriented manner

What the job involves

We are currently seeking a Senior Manager, Revenue Operations - Payments to join our Revenue Operations Team.
Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Payments, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient
You will be leading the Payments GTM Operations team, which is part of the Customer Success Operations team within the Revenue Operations department
Your team supports the VP of Financial Services in driving Go-To-Market strategies for the Payments business by managing programs, enabling data-driven decision making, and executing strategic plans to enable Clio to be the financial solutions provider of choice for legal firms and drive Clio’s revenue goals
In this role, you will design, implement, and measure strategic Go-To-Market programs, initiatives, and processes that enable our Payments business to grow and scale effectively
You will work collaboratively with the VP of Financial Services, Payments leadership team, Revenue Operations team, Product team, and Go-to-Market teams including Customer Success, Sales, and Marketing
You will report directly to the Director of Customer Success Operations
Manage a high performing Payments GTM Operations team and scale the team in order to meet growth needs
Serve as a key strategic and operational business partner for the VP of Financial Services, the Payments leadership team, and many cross-functional teams that support the Clio Payments product, including Product, Product Marketing, and Data Insights
Manage OKRs, programs, and strategic initiatives aimed at developing the Clio Payments and Financial Services portfolio, including identifying business needs, scoping requirements, and planning execution with cross-functional teams
Develop and architect processes with Sales Operations and CS Operations teams to ensure Clio Payments processes are embedded into Clio’s GTM approach with customers
Uncover opportunities to increase efficiencies and create new programs for Clio Payments to drive customer growth and adoption of the product
Leverage a data-driven approach that embraces both quantitative research and qualitative feedback from key stakeholders to drive business outcomes

Our take

Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.

Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.

Clio has raised a large amount of investment capital, most recently in a 2021 Series E round which saw the company attain unicorn status with a valuation exceeding $1 billion. This funding is being used to accelerate its product development, hire additional talent, and for expansion into new markets with a focus on the EMEA region, particularly the UK and Ireland.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.6)

Company

Company benefits

Company equity
$500 contribution when you become a parent and/or guardian
4-week minimum vacation
Work from home when you need to (role-specific)
Parental leave options for moms and dads
Customizable extended health benefits (including $2000 per year to spend on counseling)
Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
401k 🇺🇸
RRSP-matching 🇨🇦

Leadership

Jack Newton

(CEO)

Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.

Rian Gauvreau

(Board Member)

Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.

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