Bilingual Product Support Associate, Float
2-3 days a week in office
Corporate cards and smart spend management software
Be an early applicant
Corporate cards and smart spend management software
101-200 employees
Be an early applicant
2-3 days a week in office
101-200 employees
Company mission
To simplify spending so companies and teams can focus on growing their business.
Role
Who you are
- You are fluent or have full professional proficiency in both English and French. Float’s customers speak and work in both official languages and so do you!
- You’ve got the experience. You have at least 1-2 years’ proven experience in a technical support, digital customer service, or IT help desk role, or equivalent experience in other customer facing roles (whether it’s within retail, hospitality, education, etc) and the technological aptitude to go along with it
- SaaS or Fintech exposure is preferred but not mandatory. Regardless of what your experience looks like, you are known as the best of the best - every interaction you have is empathetic, solutions-focused and anticipates future customer needs
- You love solving complex problems. You are resourceful and energized by helping each unique customer find solutions
- You ask great questions and aren’t discouraged when the answers aren’t straightforward
- You love troubleshooting technical issues (ideally with financial systems like Xero, Quickbooks, NetSuite, Sage to name a few)
- You think at scale. You don’t just think about solving individual problems, you think about solving them faster, smarter and preventing them altogether. You find ways to accelerate customer enablement and make them self-sufficient
- You’re a clear and empathetic communicator. This role requires strong written and verbal communication skills
- You are quick to respond, a fast-typer, are able to summarize and document customer issues in a succinct and clear manner, and are an incredible cross-functional communicator
- You will regularly be summarizing time-sensitive and important information with other teams internally
- You’re flexible and reliable. This role may require you to work evenings and weekends in addition to day shifts and respond to inquiries at the drop of a hat, so being open to change and being flexible with your availability all while being a dependable teammate is an absolute must. The schedule is 5 consecutive days, 8 working hours, between 8am and 8pm
- You’re an owner. You aren’t waiting for someone else to tell you what to do. You have excellent judgment, you get into the details (no task is too small), and you work with a sense of urgency, always
What the job involves
- We’re looking for an outstanding Bilingual Product Support Associate to help build the best customer experience team in Canada!
- As part of our Product team, you will focus on delivering exceptional customer service, product education, and software troubleshooting when our customers need it most - in English and French
Our take
Traditional finance and internal expense processes are inefficient for companies. Spending on personal credit cards and filing receipts for reimbursement is a convoluted and complicated business practise. There needs to be a digital alternative to the historically laborious process of managing employee expenses.
Float is a fintech solution, built to simplify the inefficient internal expense processes. Rather than following the traditional method of spending on personal/corporate cards, filing expenses, and waiting for reimbursement - Float works by utilising technology that enables managers to allocate funds and approve expenses before purchases are made. The company also supports companies operating with remote workforces.
As the business world moves to become more international, companies will look to make their business spending as simple as possible. Float aims to develop its technology and cater to the challenge of company spending. It's $50 million C in credit financing will go some way to achieving its aims, all whilst expanding its business significantly.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2025
$48.8m
SERIES B
Nov 2021
$25.8m
SERIES A
Total funding: $80m
Company benefits
- Competitive coverage of medical, dental and vision insurance for employees
- Education & learning stipend for personal growth and development
- Flexible vacation time
- Work from home stipend to help you succeed in a remote environment
Company values
- Business spending made simple - Building a business is hard enough. We're pairing innovative financial solutions with intuitive software to empower companies and teams. We started by eliminating the time-consuming and mindless tasks associated with corporate spending and we're not stopping until all business spending is as it should be—simple
- Ready. Set. Grow - We know that with the right tools, companies and teams can focus on growing their business, not tracking expense reports, chasing receipts, or waiting for personal reimbursements
- Built with the best - We've devoted thousands of hours working directly with finance leaders, managers, and employees to build the best spending experience. Our team and investors bring experience from leading software companies including Uber, Shopify, Robinhood, and Clearco
Company HQ
Fashion District, Toronto, ON
Articles
Leadership
Rob Khazzam
(Co-founder & CEO)Previously worked at Uber for 5 years in international expansion and General Management in Eastern Europe and Canada. Prior to this they worked at a market private equity fund in Toronto.
Griffin Keglevich
(Co-founder)Previous Chief Engineer at Float, responsible for shipping and payments, previously worked in software engineering at KPMG and Shopify.
Ruslan Nikolaev
(Co-founder)Previous experience at WATonomous and then Uber as a Perception Engineer and at Shopify as a Data Scientist.
Salary benchmarks
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